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Silly issue but it's driving me mad. There's an app, "Heart…

Customer Question
Silly issue but it's...

Silly issue but it's driving me mad. There's an app, "Heart of Vegas", that is popping up everywhere. I open Silk or CNN, email, an audiobook, there it is, almost anything I open, that app opens first. I certainly don't want it. So how can I turn it off?

Technician's Assistant: What's the make/model of your device? How old is it?

Fire HD7 4th generation

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About two months. As far as troubleshooting, other than checking the app store and all my apps to see if I had inadvertently added it, I have no idea of options

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Is there a charge?

Technician's Assistant: You just pay a $5 deposit now and the rest only when you get a reply from the Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.

Pearl, now I'm nervous. On social security with limited income.

Submitted: 11 months ago.Category: Android Devices
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Answered in 1 hour by:
9/16/2017
Android Device Expert: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,328
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 11 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 11 months ago
Did the 30 second boot, went to go to you again. The first thing that opened was "Heart of Vegas"!
Android Device Expert: Josh, Technician replied 11 months ago

To reset your Fire tablet:

  1. Swipe down from the top of the screen and tap Settings.
  2. Tap Device Options, and then tap Reset to Factory Defaults.
  3. Tap Reset to confirm.
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Android Device Expert: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 11 months ago
That took care of it, thanks.
Android Device Expert: Josh, Technician replied 11 months ago

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

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Android Device Expert: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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