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I have a lg sunset LTE android smartphone, purchased at

Customer Question
I have a lg...

I have a lg sunset LTE android smartphone, purchased at hsn.com. It's a tracphone and is budget-friendly for me because it came with 1200 bonus texts/data/minutes and I also purchased 1000 extra texts for $5. I mostly use the phone for texting. Today it won't respond at all. I can't unlock it by swiping. I can't charge it (and unfortunately I let it get down to almost no charge left). I tried holding down Power and Volume Up buttons but nothing happened. I hope you can help me! I like my LG Sunset!

Technician's Assistant: How old is the phone?

I bought it in October 2016

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It started today. The only thing I've tried is to turn it off but it won't turn off. I've held down power and voume up buttons for 10 seconds. That did nothing. I tried to charge it--didn't work.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No, that's it.

Submitted: 11 months ago.Category: Android Devices
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Answered in 2 hours by:
9/16/2017
Android Device Expert: Suhasini Velu,
 replied 11 months ago
Suhasini Velu
Category: Android Devices
Satisfied Customers: 640
Experience: Engineer at CSS Corp Pvt Ltd
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Android Device Expert: Suhasini Velu,
 replied 11 months ago

Am sorry for the delay.I just now saw your question. Will be with you shortly after making a little research on this.

Thank you.

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