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Forgot my pattern to get in my galaxy s7 how can I unlock…

Customer Question
Forgot my pattern to...

Forgot my pattern to get in my galaxy s7 how can I unlock it

Technician's Assistant: What's the make/model of your device? How old is it?

How do I find my model it's the gold looking one s7

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I can't get in at all only emergency calls

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

Can't power off or anything

Submitted: 9 months ago.Category: Android Devices
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Answered in 2 minutes by:
9/15/2017
Android Device Expert: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,833
Experience: Android technician
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 9 months ago
  1. Ensure the device is powered off.
  2. Press and hold the Volume Up and Home buttons.
  3. While continuing to hold volume up and home, press and hold the Power button until RECOVERY BOOTING appears in the upper-left then release all buttons.
  4. From the Android Recovery screen, select Wipe data/factory reset.
    Utilize the volume buttons to cycle through the available options and the power button to select.
  5. Select Yes.
    Allow several seconds for the factory data reset to complete.
  6. Select Reboot system now.
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Customer reply replied 9 months ago
Nothing happining
Android Device Expert: Josh, Technician replied 9 months ago

Which step are you having an issue with?

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Customer reply replied 9 months ago
My phone want even turn off just keep resetting but never go off unless phone die
Android Device Expert: Josh, Technician replied 9 months ago

Hold down the power button until prompted to power off.

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Customer reply replied 9 months ago
It's say try in 28 mins but can't cut the phone off
Customer reply replied 9 months ago
It say in recovery reboot now now no command with Android man on his back
Customer reply replied 9 months ago
I c Android recovery reboot system now boot loader apply update adb wipe data/factory reset
Android Device Expert: Josh, Technician replied 9 months ago

Yes, please use wipe data/factory reset

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Customer reply replied 9 months ago
How do I scroll to factory reset use what button
Customer reply replied 9 months ago
Do I use volume to scroll down 2 it
Android Device Expert: Josh, Technician replied 9 months ago

Yes

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Customer reply replied 9 months ago
Scroll down 2 it what button do I press now to enter it to open
Android Device Expert: Josh, Technician replied 9 months ago

Please use the power button to select the option

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Customer reply replied 9 months ago
Now what
Customer reply replied 9 months ago
Do I power off now
Customer reply replied 9 months ago
R u there I need to know next step
Customer reply replied 9 months ago
Hello
Customer reply replied 9 months ago
What now Josh u r not replying to me
Customer reply replied 9 months ago
Do i power off now
Android Device Expert: Josh, Technician replied 9 months ago

Please follow my steps here:

  1. Ensure the device is powered off.
  2. Press and hold the Volume Up and Home buttons.
  3. While continuing to hold volume up and home, press and hold the Power button until RECOVERY BOOTING appears in the upper-left then release all buttons.
  4. From the Android Recovery screen, select Wipe data/factory reset.
    Utilize the volume buttons to cycle through the available options and the power button to select.
  5. Select Yes.
    Allow several seconds for the factory data reset to complete.
  6. Select Reboot system now.
Ask Your Own Android Devices Question
Android Device Expert: Josh, Technician replied 9 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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