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My samsung phone is j3 and I can not get attachments from…

Customer Question
My samsung phone is...

My samsung phone is j3 and I can not get attachments from multimedia to download

Technician's Assistant: How old is the phone?

Got it in August and it is 2016 I think

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since I got it off and on

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I have tried turning the wifi on and off plus the data roam

Submitted: 11 months ago.Category: Android Devices
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Answered in 14 minutes by:
9/15/2017
Android Device Expert: Karthik, Hardware Engineer replied 11 months ago
Karthik
Karthik, Hardware Engineer
Category: Android Devices
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello, my name is ***** ***** I’d be happy to help with that

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Android Device Expert: Karthik, Hardware Engineer replied 11 months ago

Before we proceed further, I would like to clarify this problem for my understanding. You're unable to download the attachment file in your phone, is it right?

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