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I have my Samsung android cellphone but I can use my play
I have my Samsung android cellphone but I can use my play store because I have a problem to sign in to my google account on this phone? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
73 satisfied customers
A friend bought a used RCA Viking Pro (RCT6K03W13) that was
A friend bought a used RCA Viking Pro (RCT6K03W13) that was 'factory reset'... it still asks for the original ower's Google login, which to me isn't factory reset, but a security feature for stolen de… read more
Joel Kalman
Joel Kalman
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My S9 Plus is locked due to me forgetting the e-mail and
My S9 Plus is locked due to me forgetting the e-mail and password … read more
Joel Kalman
Joel Kalman
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It's not this phone it's my wife's phone. It's a Motorola
It's a Motorola smart phone. She had it set up with a Google account. We reset the phone. Now we can't reactivate it. She doesn't have her password … read more
Joel Kalman
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Its my pixel phone. I reset it back to factory settings now
its my pixel phone. I reset it back to factory settings now I cant reset my lost password ***** I tried to many times and now it just keeps telling me to try in a couple hours . that was this morning … read more
Joel Kalman
Joel Kalman
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My daughter has a K-92 tablet and we have lost everything.
My daughter has a K-92 tablet and we have lost everything. Her e-mail is;***@******.*** Her password ***** been changed and she cannot remember it. She does not use WiFi. What is a said number? … read more
Joel Kalman
Joel Kalman
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Master of Science Degree
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I have a phone that shut off and my employee took the SIM
I have a phone that shut off and my employee took the SIM card out and put it back in. Now the phone won't set back up because it says it can't find my google account with information I provided … read more
Expert
Expert
Master of Education
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I just got this phone almost a month ago for my daughter and
I just got this phone almost a month ago for my daughter and one of her friends factory reset it and now I'm locked out i tried both my emails that I know I tried to bypass it and it said phone is loc… read more
Harry
Harry
2,217 satisfied customers
Recently my HTC M8 received an anonymous text message with
Hi, So recently my HTC M8 received an anonymous text message with no details of the sender (no phone number), since then some of the applications i use such as facebook at times show that i have been … read more
jeffreybongers
jeffreybongers
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Second opinion] i recently got back a stolen Android Trek HD
Second opinion] i recently got back a stolen Android Trek HD 9020A. it has been factory reset by the theif and synced with their gmail account.i need help removlng their information and installing my … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
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My wife has a moto phone that has locked. she doesn't know
my wife has a moto phone that has locked. she doesn't know her google email or password. How can we get the phone unlocked? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I had to reset my Samsung Galaxy 7 phone. I have entered my
I had to reset my Samsung Galaxy 7 phone. I have entered my email address and reset my password, I cannot get past the verify your account screen. This is for phone #(###) ###-####… read more
Richard
Richard
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IT Manager, Consultant
3,549 satisfied customers
I have a Galaxy S7 that was reset as a result of exceeding
I have a Galaxy S7 that was reset as a result of exceeding password ***** I am now trying to register the phone with my gmail (again) but I get error message that states "The device was reset. To cont… read more
Randy Boman
Randy Boman
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Have recently bought a combined cellphone/tablet working
Have recently bought a combined cellphone/tablet working with Android 4.4 My laptop gmail was hacked and disrupted months back so I changed to another email provider. My device could not access google… read more
Rusty
Rusty
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Associate Degree
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Hi i think my phone is hacked. How can i protect my phone and
Hi i think my phone is hacked. How can i protect my phone and how can i find whos the hacker? Can i hacker spy on cheap cell phone without internet?… read more
Cris
Cris
63 satisfied customers
I dont know the username to my gail account I made when I
I don't know the username to my gail account I made when I got my android phone because I didn't know I would need it later. Someone tried the passcode on my phone too many times and im locked out of … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
Hi thereMy son has forgotton his pattern to access his
Hi there My son has forgotton his pattern to access his phone. How do we clear it as he has attempted too many times it says and we cannot use the phone? I hope this makes sense.… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
Hi m daughter has an etouch elonex android and has created
Hi m daughter has an etouch elonex android and has created a password XXXXX making a shape on screen. she forgot this and has tied that many times it is now saying that the only way to log in is by en… read more
TX_Engineer
TX_Engineer
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Bachelor's Degree
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

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84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

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Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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