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My tablet is frozen. Before it froze, I got a message that…

Customer Question
My tablet is frozen...

My tablet is frozen. Before it froze, I got a message that said the memory was getting low. Now all I can do is force it to go off, or force it to go on, but when it comes on, it freezes at the android logo.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Model QMV78 I don't know the make

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have been playing with it for about a month. I have tired rebooting it by holding the power and volume button - that will only make it go on and off, still freezes at the android logo.

Submitted: 11 months ago.Category: Android Devices
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9/13/2017
Android Device Expert: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,169
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Android Device Expert: Josh, Technician replied 11 months ago
  1. Ensure the device is powered off.
  2. Simultaneously press and hold the Volume Up and Power button until "Ellipsis" appears then release.
    Screen goes dark then "Android system recovery" screen appears.
  3. Select wipe data/factory reset.
    Utilize the Volume down button to highlight and the Volume Up button to select.
  4. Select Yes-delete all user data.
    Allow several minutes for the data wipe process to complete.
  5. Select reboot system now.
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Customer reply replied 11 months ago
I have don't that dozens of times and it never gets to factory reboot. It always stops at "powered by android.
Customer reply replied 11 months ago
I just paid $26 and have gotten no answer. Now you want to charge me an additional $20. what a scam.
Customer reply replied 11 months ago
What should I do now?
Customer reply replied 11 months ago
I thought I got unlimited answers for 7 days. Where did you go?
Customer reply replied 11 months ago
Excuse me! How about my 7 days of unlimited questions and answers?!?!?!
Android Device Expert: Josh, Technician replied 11 months ago

This is a paid service.

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