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I have a kindle and when ordering books on it from Amazon I…

Customer Question
I have a kindle...

I have a kindle and when ordering books on it from Amazon I get told it is no longer compatible with their download. I would like to know why and since it is registered why can't I still download books on it.

Technician's Assistant: What's the make/model of your device? How old is it?

I cannot read the model number as they are too small but it is about 10 years old.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been happening for several months and I have two books that should be downloaded but it does not let me on my kindle and says it is not compatible when it has always been successful in the past.

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

No, just why isn't it downloading.

Submitted: 11 months ago.Category: Android Devices
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Answered in 1 hour by:
9/13/2017
Android Device Expert: Louie, Technician replied 11 months ago
Louie
Louie, Technician
Category: Android Devices
Satisfied Customers: 13,487
Experience: Hardware technician; board and component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Android Device Expert: Louie, Technician replied 11 months ago

Initially, consider / try performing a software update of the Kindle manually with the use of a computer.

Please click HERE.

Scroll down to "Transfer & Install the Latest Software Update Manually". Play the video tutorial.
Scroll a bit further down. Select your Kindle's model/version and then click on the "...Kindle...Software Updates..." for your model/version.
A new page would open with instructions on how to manually download and install the latest software update available for your Kindle.
Thereafter, it may require several re-booting/restarting.

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