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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 18121
Experience:  Electronic Engineer
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Just got a new note 8 phone and trying to set up phone. it

Customer Question

Just got a new note 8 phone and trying to set up phone. it needs me to log into my gmail account and I can't remember the password. I tried the reset method that I've used before in google but when it ask for the code that is supposed to be emailed to me there is no email withe the verification code !! so Im stuck not being able to reset my password.
JA: How long have you had this issue with your Gmail account?
Customer: I've never had this issue before and reset my password ***** more than once
JA: Have you installed any updates recently?
Customer: for my apple operating system - yes on my old phone and iPad
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no just help I appreciate it!!!
Submitted: 1 month ago.
Category: Android Devices
Expert:  ITPeter replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 1 month ago.

The only way to recover the gmail account is to use the online reset method.

If that doesn't work then you will need to create a new gmail account:

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