How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ITPeter Your Own Question
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 18121
Experience:  Electronic Engineer
30970729
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

Just got a new note 8 phone and trying to set up phone. it

Customer Question

Just got a new note 8 phone and trying to set up phone. it needs me to log into my gmail account and I can't remember the password. I tried the reset method that I've used before in google but when it ask for the code that is supposed to be emailed to me there is no email withe the verification code !! so Im stuck not being able to reset my password.
JA: How long have you had this issue with your Gmail account?
Customer: I've never had this issue before and reset my password ***** more than once
JA: Have you installed any updates recently?
Customer: for my apple operating system - yes on my old phone and iPad
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no just help I appreciate it!!!
Submitted: 1 month ago.
Category: Android Devices
Expert:  ITPeter replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 1 month ago.

The only way to recover the gmail account is to use the online reset method.

If that doesn't work then you will need to create a new gmail account:

https://accounts.google.com/SignUp?hl=en

--------------------
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
--------------------