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My kindle fire will not download, 7yrs old, A week I have.f,

Customer Question
My kindle fire will...

My kindle fire will not download

Technician's Assistant: What's the make/model of your device? How old is it?

7yrs old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

A week I have.f

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I haven't tried any troubeshooting

Submitted: 11 months ago.Category: Android Devices
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Answered in 24 minutes by:
9/13/2017
Android Device Expert: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,315
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 11 months ago

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

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Customer reply replied 11 months ago
It still will not download
Android Device Expert: Josh, Technician replied 11 months ago

Do you see any error messages?

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