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Phone smg636OP, not sure, no my problem is samsung sm 636op…

Customer Question
Phone smg636OP Technician's Assistant:...

Phone smg636OP

Technician's Assistant: How old is the phone?

Not sure

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No my problem is samsung sm 636op cell phone

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

I factory reset and I don't know my id and password

Technician's Assistant: Anything else you want the Expert to know before I connect you?

No just open phone to use

Submitted: 11 months ago.Category: Android Devices
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Answered in 5 hours by:
9/11/2017
Android Device Expert: Joel Kalman, Electrical Engineer replied 11 months ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,057
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
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Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 11 months ago

Unfortunately, the id that was used to register your smartphone originally is permanently associated with your Android device. There are no alternatives to supplying this id. Even performing a factory reset would not remove this id from your smartphone. If you know the email domain, you can try to login to your email using any id that you can remember. You may be able to recall it by trial and error. If you recover the email address, you may be able to use the Forgot Password ***** to authenticate your id and reset your password.

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