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Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9838
Experience:  Android Tech
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My asus used to connect to wifi a week ago but now there is

Customer Question

My asus used to connect to wifi a week ago but now there is no wifi on the asus
JA: What's the make/model of your device? How old is it?
Customer: less than a year how do I check the model
JA: How long has this been going on? What troubleshooting have you tried?
Customer: its' been around 10 days, I tried the following: 1. turn off router and turn on
JA: Anything else you want the Android Expert to know before I connect you?
Customer: 2. search on google for solutions, nothing matches powered down auss and powered on
Submitted: 1 month ago.
Category: Android Devices
Expert:  Randy Boman replied 1 month ago.
What is the model number of your Asus?
Customer: replied 1 month ago.
don't know, how do I find it?
Expert:  Randy Boman replied 1 month ago.

Please swipe down from the screen top and you will see the Quick settings menu.

In " Settings "> " About " > " Model Number "

Customer: replied 1 month ago.
ASUS Transformer Mini
Expert:  Randy Boman replied 1 month ago.

okay, thank you.

Try holding the power button down for 60 seconds then try the wifi again please.

Customer: replied 1 month ago.
In my initial chat with the rep I gave her a list of things that I had already done and one of them was powere down, etc and another was turning the outer offf/ on
I also told her that there is only Bluetooth and no WIFI adapter
Customer: replied 1 month ago.
Also told her that the WIFI was working about 10 days ago since it was purchased last year, less than a year ago
Expert:  Randy Boman replied 1 month ago.

okay, unfortunately the only option will be a reset.

When FACTORY RESET is performed, all data, apps, settings and personal information will be deleted after initialization.

Tap " Reset phone " in " Settings " -> " Backup & reset " -> " Factory data reset ".

Customer: replied 1 month ago.
There is no Reset Phone in setting, and the ASUS I have is not a phone
Customer: replied 1 month ago.
I am using a keyboard and mouse
Expert:  Randy Boman replied 1 month ago.

okay, try this please>

Follow these steps please:

Click the Start menu icon button

Then open Settings (the gear icon)

On the Settings page click Network & Internet

From the menu on the left side of the page select Status

At the bottom of the page click

Network Reset

Reset Now

Customer: replied 1 month ago.
I have already done this before and it did not work.
Customer: replied 1 month ago.
I had also mentioned that there is no WI-FI to select from in settings which means a network adapter is missing
but the system does have bluetooth
Expert:  Randy Boman replied 1 month ago.

okay, try this next please>

Right click on your Windows start menu icon,

then select device manager,

then click on the arrow to the left of network adapter to populate the list,

then right click on the network adapter name,

then choose uninstall,

choose okay,

then reboot the computer.

The adapter will automatically reinstall with fresh settings. Then check for wifi.

Customer: replied 1 month ago.
Network settings has the following:
Status, Dial-up, VPN, Airplane Mode, Data usage, Proxy
Customer: replied 1 month ago.
But not WI-FI
Expert:  Randy Boman replied 1 month ago.

okay, try uninstalling the wifi adapter next please.

Customer: replied 1 month ago.
There is NO wifi adapter, sir
Expert:  Randy Boman replied 1 month ago.

okay, does any network adapter appear in the device manager?

Customer: replied 1 month ago.
2m for Bluetooth and a series of 8 WAN Miniport family
Expert:  Randy Boman replied 1 month ago.

okay, right click on all of the adapters one at a time and choose uninstall please.

Customer: replied 1 month ago.
I uninstalled all and restarted, and the 2 Bluetooth and the WAN family of 8 appeared bu no WI-FI
Expert:  Randy Boman replied 1 month ago.

okay, try this next please>

Select the "Settings" option.

Select the "Backup & reset" from Setting menu.

Select "Factory Reset"

Customer: replied 1 month ago.
already done, see previous instructions you gave, tried more than 3 times, nothing works, I think I only need the name of the WI-FI adapter for ASUS Transformer Mini, once I know the name, I can download it from the internet, copy to a USB and install on the ASUS
Expert:  Randy Boman replied 1 month ago.

okay, I can get you the download link. Give me a moment please.

Customer: replied 1 month ago.
Thanks
Expert:  Randy Boman replied 1 month ago.

your welcome!

Please let me know if you need any other assistance.
Also, please take a moment to rate my service by choosing one of the stars at the top and click on submit.
Thank you very much!

Customer: replied 1 month ago.
I had already downloaded this before and installed. Once again it does not work. The WI FI option does not appear and I therefore cannot connect to the home WI FI
Expert:  Randy Boman replied 1 month ago.
Okay, that sound like the WiFi adapter hardware has failed.
The best option will be to use a USB WiFi adapter.
Expert:  Randy Boman replied 1 month ago.

Here is a link for the adapter.http://amzn.to/2xrxKzv

Customer: replied 1 month ago.
Thank you
Expert:  Randy Boman replied 1 month ago.
Your welcome!
Customer: replied 1 month ago.
I have not rated the service, as I am yet to receive the item from Amazon. It is expected end of September and provided it works. I have already been charged $30 for this service when I was told only $5 will be reatined. No indication was given about the cost. There was a lot of unnecessary back and forth when I had clearly explained, I had already tried everything and what was needed. I will rate the service once my ASUS is up and running with connection to Internet
Expert:  Randy Boman replied 1 month ago.

okay, thank you!