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I can not hear the person on the line when they call or when…

Customer Question
I can not hear...

I can not hear the person on the line when they call or when I call. I can't hear my voicemail either

Technician's Assistant: What's the make/model of your device? How old is it?

It is Samsung verizon

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been doing this for 2 days. Don't know how to trouble shoot

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

It rings, I can text , the alarm works

Submitted: 11 months ago.Category: Android Devices
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Customer reply replied 11 months ago
They can hear me
Customer reply replied 11 months ago
Send the response to my home computer at -***@******.***
Answered in 6 hours by:
9/9/2017
Android Device Expert: ITPeter, Engineer replied 11 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,617
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 11 months ago

Have you tried restarting the phone to rule out a glitch?

If that doesn't work then the built-in speaker may have failed.

If you connect a bluetooth headset or plug in earphones can you hear any sound through them?

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Customer reply replied 11 months ago
I have tried you suggestions & they did not work,. Please refund my money. Thank you ***** do not want the JUST ANSWER program.
Android Device Expert: ITPeter, Engineer replied 11 months ago

So just to confirm, if you connect a bluetooth headset or plug in earphones can you hear any sound through them?

---

Please note that I am a user of this site just like you, I have no insight into accounts or billing!

Pete.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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