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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 18129
Experience:  Electronic Engineer
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I can not hear the person on the line when they call or when

Customer Question

I can not hear the person on the line when they call or when I call. I can't hear my voicemail either
JA: What's the make/model of your device? How old is it?
Customer: It is Samsung verizon
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It has been doing this for 2 days. Don't know how to trouble shoot
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: It rings, I can text , the alarm works
Submitted: 1 month ago.
Category: Android Devices
Customer: replied 1 month ago.
They can hear me
Customer: replied 1 month ago.
Send the response to my home computer at -***@******.***
Expert:  ITPeter replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 1 month ago.

Have you tried restarting the phone to rule out a glitch?

If that doesn't work then the built-in speaker may have failed.

If you connect a bluetooth headset or plug in earphones can you hear any sound through them?

Customer: replied 1 month ago.
I have tried you suggestions & they did not work,. Please refund my money. Thank you ***** do not want the JUST ANSWER program.
Expert:  ITPeter replied 1 month ago.

So just to confirm, if you connect a bluetooth headset or plug in earphones can you hear any sound through them?

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Please note that I am a user of this site just like you, I have no insight into accounts or billing!

Pete.