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My kindle Fire 7 opened this Am with a scree too dark to…

Customer Question
My kindle Fire 7...

My kindle Fire 7 opened this Am with a scree too dark to read. How do I correct this?

Technician's Assistant: What's the make/model of your device? How old is it?

New kindle 7

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

This AM. Tried holding down the on button for about 4o secs. Says Amazon and then fire. The turns dark

Technician's Assistant: Anything else you want the E-reader Expert to know before I connect you?

No go ahead, will this be a remote session?

Submitted: 9 months ago.Category: Android Devices
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Customer reply replied 9 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 9 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 4 hours by:
9/8/2017
Android Device Expert: Josh, Technician replied 9 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,834
Experience: Android technician
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 9 months ago

Are you able to read anything on your screen?

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