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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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How do I reset my pass word, Model #NX785QC8G Kernel version

Customer Question

how do I reset my pass word
JA: What's the make/model of your device? How old is it?
Customer: Model #NX785QC8G Kernel version Android version
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I forgot my Pass word
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: tablet is about 2 years old
Submitted: 1 month ago.
Category: Android Devices
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Do you mean that the tablet is locked?

Customer: replied 1 month ago.
I forgot my password ***** signing on. it says unable to synk your annotations because an error occurred. Please check your username and password ***** try again. I an shur of my user name, but forgot my password.
Expert:  Josh replied 1 month ago.

Which tablet do you have?

Customer: replied 1 month ago.
Model # NX785QC8G Android version, 4.2.2, Kernel Version 3.0.36+, Build # v3.0.10.JDQ39 eng.root.20140421.170521
Serial #YFG051`4013817
Expert:  Josh replied 1 month ago.

Is it locked (with a passcode screen)?

Customer: replied 1 month ago.
I don't know what a passcode screen is?
Expert:  Josh replied 1 month ago.

What is showing up on the screen?

Customer: replied 1 month ago.
A message comes up saying that because of an error it cannot synk annotation, check use name and password.
The password ***** have forgotten.
Expert:  Josh replied 1 month ago.

I am not sure which username/password ***** you are referring to

Customer: replied 1 month ago.
Because of I am not using the right password, I am unable to sync annotation,so I cancel the sync.
Customer: replied 1 month ago.
My next book is about 18 mo. old
Customer: replied 1 month ago.
Is my password ***** opening the tablet and the password ***** syncing annotation the same? if so, it does not work for me to sync annotation on this tablet. I figured there must be a different password?
Expert:  Josh replied 1 month ago.

I apologize that you had to wait a long time for a reply back -- I am currently dealing with the hurricane.

Which program are you using for annotations?