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How do I reset my pass word, Model #NX785QC8G Kernel version…

Customer Question
How do I reset...

How do I reset my pass word

Technician's Assistant: What's the make/model of your device? How old is it?

Model #NX785QC8G Kernel version Android version

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I forgot my Pass word

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Tablet is about 2 years old

Submitted: 8 months ago.Category: Android Devices
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Answered in 1 hour by:
9/8/2017
Android Device Expert: Josh, Technician replied 8 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,817
Experience: Android technician
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 8 months ago

Do you mean that the tablet is locked?

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Customer reply replied 8 months ago
I forgot my password ***** signing on. it says unable to synk your annotations because an error occurred. Please check your username and password ***** try again. I an shur of my user name, but forgot my password.
Android Device Expert: Josh, Technician replied 8 months ago

Which tablet do you have?

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Customer reply replied 8 months ago
Model # NX785QC8G Android version, 4.2.2, Kernel Version 3.0.36+, Build # v3.0.10.JDQ39 eng.root.20140421.170521
Serial #YFG051`4013817
Android Device Expert: Josh, Technician replied 8 months ago

Is it locked (with a passcode screen)?

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Customer reply replied 8 months ago
I don't know what a passcode screen is?
Android Device Expert: Josh, Technician replied 8 months ago

What is showing up on the screen?

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Customer reply replied 8 months ago
A message comes up saying that because of an error it cannot synk annotation, check use name and password.
The password ***** have forgotten.
Android Device Expert: Josh, Technician replied 8 months ago

I am not sure which username/password ***** you are referring to

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Customer reply replied 8 months ago
Because of I am not using the right password, I am unable to sync annotation,so I cancel the sync.
Customer reply replied 8 months ago
My next book is about 18 mo. old
Customer reply replied 8 months ago
Is my password ***** opening the tablet and the password ***** syncing annotation the same? if so, it does not work for me to sync annotation on this tablet. I figured there must be a different password?
Android Device Expert: Josh, Technician replied 8 months ago

I apologize that you had to wait a long time for a reply back -- I am currently dealing with the hurricane.

Which program are you using for annotations?

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