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I accidentally did a factory reboot on my wife's samsung
i accidentally did a factory reboot on my wife's samsung Galaxy s7...all pics of our baby are gone...nothing was backed up with drive, verizon, etc. is there anyway to get those pictures back? … read more
Harry
Harry
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My phone erased itself 3 am Saturday morning. Went to store
my phone erased itself 3 am Saturday morning. Went to store where I purchased phone and to make a long story short was told this was a samsung problem and I have to go to them to get it fixed. The nea… read more
Richard
Richard
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IT Manager, Consultant
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Ive got locked out of my phone and i can't remember my
Hi ive got locked out of my phone and i can't remember my password ***** only app i have is fb and cant remember its password what can i do ,my wife and when to the spirit store and they cant help … read more
Ronald Brock
Ronald Brock
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Its my Samsung Galaxy S7 I have locked myself off it and
Hello Its my Samsung Galaxy S7 I have locked myself off it and cant get it to work I did call and went by the sprint store no help all my information is on this phone … read more
Harry
Harry
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Galaxy S7 Keyboard issue. It worked fine while home in the
Galaxy S7 Keyboard issue. It worked fine while home in the US, but now it is not in Bermuda. I had this problem before in Bermuda, but usually after a restart the keyboard would come to life. What I t… read more
Harry
Harry
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I have Galaxy s7 edge. How do I use the video call feature,
I have Galaxy s7 edge. How do I use the video call feature, it says it is off I checked features and see no way of turning it on, ATT and live in mid Missouri … read more
William Dishman
William Dishman
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Having trouble activating my galaxy s7 edge sprint phone to
Having trouble activating my galaxy s7 edge sprint phone to straight talk. Sprint says it is successfully unlocked and I owe them no money, account closed. Purchase BYOP Kit tried using the SIM cards … read more
Josh
Josh
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I bought a new Samsung Galaxy 7, from Consumer cellular,
I bought a new Samsung Galaxy 7 , from Consumer cellular, that is suppose to use ATT Visual Voicemail. How can i get the app for this, if I am not a AT&T customer? … read more
Joel Kalman
Joel Kalman
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Master of Science Degree
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Is there ANY way to use the wifi hotspot feature on the
Is there ANY way to use the wifi hotspot feature on the samsung galaxy s7 or s8 running 7.0 on verizons old grandfathered truly unlimited plan? … read more
Josh
Josh
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I had a previous cell phone - a HTC android (six years old)
I had a previous cell phone - a HTC android (six years old) It gave up the ghost last week).. I was able to connect to my GPS - nuvi Garmin2589LMT without any difficulty. … read more
jeffreybongers
jeffreybongers
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S7 screen is dark, Samsung Galaxy S7, a week old, one day --
this is 2nd time its happened. not sure what I did to cure it before.… read more
Ashik
Ashik
Master's Degree
1,087 satisfied customers
Trying to find my contacts, android 7 active new, just
trying to find my contacts JA: What's the make/model of your device? How old is it? Customer: android 7 active new JA: How long has this been going on? What troubleshooting have you tried? Customer: j… read more
William Dishman
William Dishman
Store/sales manager
18 satisfied customers
My phone locked me out I put in the gmail account with
my phone locked me out I put in the gmail account with password ***** it has me repeating it over and over...still nothing … read more
William Dishman
William Dishman
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I just received a galaxy j3,itryed to activate,my old phone
i just received a galaxy j3,itryed to activate,my old phone is shut down and i cant seem to get the galaxy j3 towork,now i cant receive or send calls from either phone i am phoneless,HELP … read more
Richard
Richard
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On Aug. 12th. I bought a Samsung S7 active along with the
Hello. On Aug. 12th. I bought a Samsung S7 active along with the case, the glass shield, the wireless charger, and the SGear watch all from AT&T in Austin, Texas. I was excited to learn that this phon… read more
Rusty
Rusty
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I have a Samsung Galaxy 3. What would be the purpose of
I have a Samsung Galaxy 3. What would be the purpose of getting a newer model? My phone works fine.… read more
Ashik
Ashik
Master's Degree
1,087 satisfied customers
I BACKED UP MY SAMSUNG PHOTO AND VIDEOS TO MY PC ON MOBILEGO.
I BACKED UP MY SAMSUNG PHOTO AND VIDEOS TO MY PC ON MOBILEGO. I FOUND THE FILE, WHICH IS A BAC (?) AND HAVE SAVED IT IN PICTURES AND BACKUP FOLDERS ON MY PC. I KEEP CLICKING ON THE FILE AND IT KEEPS A… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
582 satisfied customers
I cannot buy apps!!!I can load free onesI have tried ...-
I cannot buy apps!!! I can load free ones I have tried ... - remove and restart google accnt - 3 different credit cards - restart google play app - bill thru my att accnt Phone is 3 days old - if I ca… read more
Pete
Pete
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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