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Josh, Technician
Category: Android Devices
Satisfied Customers: 20201
Experience:  Android technician
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I have a new galaxy s7 active 3 weeks old. when I swipe it

Customer Question

hello, I have a new galaxy s7 active 3 weeks old. when I swipe it to open the system it comes up with a blurred picture saying to swipe a certain way to start. I don't know howc to swipe it and ive been fighting this and the att stores for a week. im ready to bring it back and theclerk said you cant do9 that. (###) ###-####JA: What's the make/model of your device? How old is it?
Customer: Samsung galaxy s7 active 2 or 3 weeks old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 1 week ive spent hours trying to find a fix on the computer
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: send me a new one or tell me where I have to take it fo fixing
Submitted: 1 month ago.
Category: Android Devices
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Hold down the power button for 20 seconds without releasing until the phone restarts.

After the restart, please check to see if the issue continues.

Expert:  Josh replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.