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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Won't recognize my pin for lg 20 phone, about 4 months, just

Customer Question

won't recognize my pin for lg 20 phone
JA: How old is the phone?
Customer: about 4 months
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started about an hour ago, first didn't recognize my fingerprint so i shut phone off and when it restarted it asked for my pin but it won't recognize it. Tried going to Android Manager to lock phone but it didnt ask for new password ***** my phone may not be enabled
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: No that's it. Called tmobile and they are suggesting a master reset but I don't want to loose my photos on the phone
Submitted: 1 month ago.
Category: Android Devices
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

I apologize for the long wait.

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