How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

Motorola tracfone model xt830c, will not let me get screen,

Customer Question

Motorola tracfone model xt830c
JA: What's the make/model of your device? How old is it?
Customer: will not let me get screen
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since yesterday ,, tried to get tracfone to fix
JA: Anything else you want the Android Expert to know before I connect you?
Customer: gets the Motorola about half way and locks will not shut off or on
Submitted: 1 month ago.
Category: Android Devices
Customer: replied 1 month ago.
will only shut off when the battery runs down
Customer: replied 1 month ago.
periodically tells me android is uploading,but never does upload
Expert:  Louie replied 1 month ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than the above? ...have you considered / tried a RESET?

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Customer: replied 1 month ago.
it has been reset by tracfone still I can not get a screen
Customer: replied 1 month ago.
the screen is locked about halfway thre coming on
Expert:  Louie replied 1 month ago.

How was the "...reset by tracfone..." specifically done please?

Were all user data deleted?