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Looking for some answers for my husband's phone issue. a few…

Customer Question
Looking for some answers...

Looking for some answers for my husband's phone issue.

Technician's Assistant: How old is the phone?

A few months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

The loudspeaker unit (the charging module I guess) isn't working but Cellcom won't do anything because he didn't have insurance on the phone. Any way, he ordered a charging module from ebay and when he connected the new module it is giving a message, "insert a supported module to turn on phone".

Technician's Assistant: Anything else you want the Android Expert to know before I connect you?

I don't have the phone here as my husband is on call for work and has the phone with him. It works with the old module but doesn't allow the phone to go on speaker.

Submitted: 11 months ago.Category: Android Devices
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Answered in 5 hours by:
9/7/2017
Android Device Expert: Richard, Android Specialist replied 11 months ago
Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 47,537
Experience: Android Systems Specialist
Verified

Hi there and welcome

Can you tell me please the make and model of the phone?

Please let me know

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Customer reply replied 11 months ago
LG 5. The original bottom chin charging port/speaker unit. The speaker stopped working so no ringer audio. The replacement unit that was purchased is giving the error.
Android Device Expert: Richard, Android Specialist replied 11 months ago
Remove the charger from the Phone and hold the power button to off for 60 seconds. Release, then connect the charger and try to turn on the Phone and use it. Let me know the results please Thank you
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