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I can not get my Kobo Aura H20 original to register with my
I can not get my Kobo Aura H20 original to register with my adobe Digital Editions. When I have USB connected into my computer and Digital Editions running, is shows that it is registered and connecte… read more
Shiva
Shiva
224 satisfied customers
I dropped my kobo flat on the floor three days ago. Now it
I dropped my kobo flat on the floor three days ago. Now it will not turn off or on, I can not get it out of sleep mode. Is there any hope for it?? … read more
Cris
Cris
1,441 satisfied customers
The screen is frozen. It won't let me power on or off, when
The screen is frozen. It won't let me power on or off, when I plug into my computer, nothing happens. I tried to air spray the power button and still nothing. This is the second reader that this has h… read more
Nathan
Nathan
Bachelors of Science
30,385 satisfied customers
I have the Kobo Aura One. 1/2 inch at the top and along the
I have the Kobo Aura One. 1/2 inch at the top and along the right is frozen. It show a less bright version of the screen it was on (a Sleeping screen) when it froze up. Since the top 1/2 inch is froze… read more
Harry
Harry
2,803 satisfied customers
I am unable to download the books from the library. I have
I am unable to download the books from the library. I have changed the cable but nothing seems to work, I have shut down my computer and rebooted it, but no luck. I did see a pop up that said my kobo … read more
Randy Boman
Randy Boman
Technician
768 satisfied customers
Need to update my credit card. old one expired. Kobo aura, -
- i entered all of my new card info very carefully but the security code on the back is not being accepted … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,606 satisfied customers
My kobo touch opened with a read on speech bubble. Then it
My kobo touch opened with a read on speech bubble. Then it said that I had to set it up. I have had my kobo for years. Help! Can you please phone me(###) ###-#### I do better on the phone. Thanks. Bev… read more
Cory
Cory
Vocational, Technical or Trade Scho
647 satisfied customers
I have bought a Kobo aura H2O for my mother for Christmas
Hi I have bought a Kobo aura H2O for my mother for Christmas and I'm trying to set it up on my computer for her. I did try to create an account at Kobo from my mother's computer on Sunday but without … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
670 satisfied customers
I am trying to connect with my library but always (several
I am trying to connect with my library but always (several attempts) get the note ,,,, If your browzer does not continue automatically, click here. (I Click on the HERE button and nothing happens! Hel… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1,606 satisfied customers
Just bought a kobo aura h20 version 2. I cannot find the
just bought a kobo aura h20 version 2. I cannot find the overdrive option. how can I download library books directly onto this device? … read more
Stephen FS
Stephen FS
Owner of an Electronics Repair Shop
Bachelors of Science
264 satisfied customers
My Kobo Touch is frozen on the factory reset (Restoring)
My Kobo Touch is frozen on the factory reset (Restoring) page. Left it plugged in over night and nothing changed. Currently plugged into my computer and green light is on … read more
Josh
Josh
It Support Specialist
Associate Degree
1,869 satisfied customers
I've spent at least six hrs. trying to get help. Incident
Hi Dan , I've spent at least six hrs. trying to get help . Incident 170617-001834 . I bought two books two days ago , payed for them and didn't received them. I'm in Costa Rica now for the next five m… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
10,244 satisfied customers
The screen of my AuraH2o is frozen. I have tried resetting
The screen of my AuraH2o is frozen. I have tried resetting it but it didn't help. I can't turn it off. Nothing seems to work. … read more
Randy Boman
Randy Boman
Technician
768 satisfied customers
My e-reader is frozen in sleeping mode. Kobo glo hd 1year, 1
1 day i tried to restart and power boton all i can see is red light by the power buton … read more
Randy Boman
Randy Boman
Technician
768 satisfied customers
I have a Kobo Touch as from December 2012. Many hours of enjoyable
I have a Kobo Touch as from December 2012. Many hours of enjoyable reading. As I was still reading yesterday, and wanted to turn a page, it did not respond. I tried to switch the power off, no respons… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
On our Kobo Vox eReader, some 200 books were transferred in
On our Kobo Vox eReader, some 200 books were transferred in from the internet. The first 100 or so were ut in "Library' and read. When attempting to Import the remainder to the Library, one is first p… read more
Daniel
Daniel
Bachelor's Degree
8 satisfied customers
I have a Kobo Vox and yesterday it downlaoded an update and
I have a Kobo Vox and yesterday it downlaoded an update and restarted itself to factory. It then started re downloading my books. It completed about half and the paused. When I try to resume downloadi… read more
Thomas
Thomas
IT Manager
Associate Degree
1,585 satisfied customers
My Kobo Vox opening screen is stuck on "loading". I can not
My Kobo Vox opening screen is stuck on "loading". I can not open or get to my library to read anything. I can get to internet. i cannot use any apps except the internet ones. What do I do to unlock it… read more
Jeremy
Jeremy
2,580 satisfied customers
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,207 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

768 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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