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My wife's Kindle Fire is no longer connected to At&t email,

My wife's Kindle Fire...

My wife's Kindle Fire is no longer connected to At&t email, even though her WIFI connection is good and strong. How can I reconnect her?

Technician's Assistant: What's the make/model of your device? How old is it?

It is about 5 years old I don't know the make and model

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It quit on July 25

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Answered in 10 hours by:
8/20/2017
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 978
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

Ask Your Own Android Devices Question
  1. Swipe down from the top of the Home screen to display Settings. ...
  2. Tap More. ...
  3. Tap My Account.
  4. Tap Manage E-Mail Accounts.
  5. Tap Add Account.(if necessary)
  6. Select AT&T Account
Ask Your Own Android Devices Question

Please let me know when you get to the point where you need more guidance.

Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 978
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified
Joel Kalman and 87 other Android Devices Specialists are ready to help you
Ask your own question now

What happened? I was going to help you with the details of setting up your wife's email account, but I see that you have requested and recieved a refund from Customer Service.

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Joel Kalman
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 978
978 Satisfied Customers
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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