How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Josh Your Own Question
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 20249
Experience:  Android technician
50836188
Type Your Android Devices Question Here...
Josh is online now
A new question is answered every 9 seconds

Ilost it and I need the service suspended, it is unlocked,

This answer was rated:

Hi ilost it and I need the service suspended, it is unlocked
JA: What's the make/model of your device? How old is it?
Customer: Samsung 5 S, is a couple years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it is physically missing. please turn off
JA: Anything else you want the phone expert to know before I connect you?
Customer: I have the box. with numbers on it(###) ###-#### please email me to confirm,*****@******.***

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Who is your cell phone carrier?

Customer: replied 2 months ago.
Verizon

Do you have another phone that you can use?

Customer: replied 2 months ago.
no

Click here: https://myaccount.verizonwireless.com/clp/login?redirect=/vzw/accountholder/services/suspendResumeService.action

Sign into your Verizon account

From there, you should be able to suspend the line. Please let me know if it works

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Customer: replied 2 months ago.
Found cell phone. Thanks

Awesome!

Please use the star rating at the top to rate our session as 5 stars and press Submit

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Josh and other Android Devices Specialists are ready to help you