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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 20229
Experience:  Android technician
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My wi fi turns off periodically and I can't, in this case,

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my wi fi turns off periodically and I can't, in this case, get it to come back on.
JA: What's the make/model of your device? How old is it?
Customer: kindle fire, about three yrs old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This is about the third episode of this occurance. My daughter fixed it either once or twice. But she is not here anymore
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: When I go to wi fi, it is off, I turn it on, but none of the wi fi connections come up on the screen
Customer: replied 2 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer: replied 2 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Please press and hold down the power button for 25-30 seconds until the Kindle restarts
If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Customer: replied 2 months ago.
No, the holding down of power key for 30 seconds turned it off. Had to hold power button for few seconds to get it restart

Did the restart fix the issue?

Customer: replied 2 months ago.
Ok it is now on kindle is working. Thanks

Awesome!

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