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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 20229
Experience:  Android technician
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Overdrive will not accept my password. Can I change it or

Customer Question

overdrive will not accept my password. Can I change it or get help with this
JA: What's the make/model of your device? How old is it?
Customer: kindle fire about 3 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I had not used it for a while and started using it again recently and was able to download two book over the last couple of weeks ago. I did have trouble with the password ***** time but I was able to download my beek --do not know what I did to get it
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: previously I had 2 kindles spencer's kindle and spencer's second kindle -- lost one am now using spence's kindle but I use to use the second kindle
Submitted: 2 months ago.
Category: Android Devices
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Yes, you can reset your password.

Click here: https://www.overdrive.com/account/forgot-password?Length=7

Enter your email address then press Reset Password

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.