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Overdrive will not accept my password. Can I change it or…

Customer Question
Overdrive will not accept...

Overdrive will not accept my password. Can I change it or get help with this

Technician's Assistant: What's the make/model of your device? How old is it?

Kindle fire about 3 years old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I had not used it for a while and started using it again recently and was able to download two book over the last couple of weeks ago. I did have trouble with the password ***** time but I was able to download my beek --do not know what I did to get it

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

Previously I had 2 kindles spencer's kindle and spencer's second kindle -- lost one am now using spence's kindle but I use to use the second kindle

Submitted: 11 months ago.Category: Android Devices
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Answered in 6 hours by:
8/19/2017
Android Device Expert: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,963
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 11 months ago

Yes, you can reset your password.

Click here: https://www.overdrive.com/account/forgot-password?Length=7

Enter your email address then press Reset Password

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

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Android Device Expert: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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