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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 20236
Experience:  Android technician
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It won't charge and it won't go to the home screen, It is a

Customer Question

It won't charge and it won't go to the home screen
JA: What's the make/model of your device? How old is it?
Customer: It is a Samsung galaxy s6, it's a little more than a year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It just started today. I've tried turning it off and leaving it off for a few minutes
JA: Anything else you want the phone expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Android Devices
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Please plug in your home and while it is charging..

Hold down the Power button for 20 seconds without releasing and the phone should restart. After the restart, check to see if the phone is working now.

Expert:  Josh replied 2 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.