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It won't charge and it won't go to the home screen, It is a…

Customer Question
It won't charge and...

It won't charge and it won't go to the home screen

Technician's Assistant: What's the make/model of your device? How old is it?

It is a Samsung galaxy s6, it's a little more than a year old

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It just started today. I've tried turning it off and leaving it off for a few minutes

Submitted: 11 months ago.Category: Android Devices
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Answered in 1 hour by:
8/16/2017
Android Device Expert: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,965
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 11 months ago

Please plug in your home and while it is charging..

Hold down the Power button for 20 seconds without releasing and the phone should restart. After the restart, check to see if the phone is working now.

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Android Device Expert: Josh, Technician replied 11 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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