Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I bought a phone trying to turn it on gets to the wifi part…

Customer Question
I bought a phone...

I bought a phone trying to turn it on gets to the wifi part tells me theres been an unauthorised reset cant do nothing

Technician's Assistant: How old is the phone?

Idk its an on5

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Havent really did anything since iv had or

Technician's Assistant: Anything else you want the Android expert to know before I connect you?

Not really

Submitted: 11 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Customer reply replied 11 months ago
Is it a samsung thing
Customer reply replied 11 months ago
Its almost. Been20 mins
Answered in 11 hours by:
8/16/2017
Android Device Expert: ITPeter, Engineer replied 11 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,332
Experience: Electronic Engineer
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Android Devices Question
Android Device Expert: ITPeter, Engineer replied 11 months ago

Please confirm the make and model number of the phone?

Ask Your Own Android Devices Question
Android Device Expert: ITPeter, Engineer replied 11 months ago

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ITPeter Your Own Question
ITPeter
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,332
20,332 Satisfied Customers
Experience: Electronic Engineer

ITPeter is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Cant remember my google password i know the 1st one to
Cant remember my google password ***** know the 1st one to identify md its Kreuzer but cant rememmbermy password … read more
Harry
Harry
2,035 satisfied customers
My phone erased itself 3 am Saturday morning. Went to store
my phone erased itself 3 am Saturday morning. Went to store where I purchased phone and to make a long story short was told this was a samsung problem and I have to go to them to get it fixed. The nea… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My htc wont turn on but i still see the light flashing like
Hi. My htc wont turn on but i still see the green light flashing like i have a notification. my alarm is also going off and i can call it. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My Samsung galaxy on5 locks up. I can't power it down so I
My Samsung galaxy on5 locks up. I can't power it down so I have to open it up and take the battery out. When I power it back on, the entire phone freezes. It has been doing this since Sunday. I called… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My cell is broken and its screen is frozen how can i fix it,
my cell is broken and its screen is frozen how can i fix it … read more
James I
James I
Pool Plant Operator
23 satisfied customers
When I woke up this morning and went to use phone It says
when I woke up this morning and went to use phone It says this device was restarted and needs to be unlocked using your password. you can use fingerprints next time you use your phone. when I put in p… read more
William Dishman
William Dishman
Store/sales manager
18 satisfied customers
I got a Galaxy On5 tracphone and I get a cant download
I got a Galaxy On5 tracphone and I get a cant download failure for mms messages and I contacted tracphone, they had me do a factory reset (which didnt fix the problem) and now I cant use my mobil data… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Its stuck on metro pcs boot screen after software update,
its stuck on metro pcs boot screen after software update, cannot power off without removing battery and hard reset begins, but doesn't follow through to completion and makes no changes … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Cannot make or receive calls or texts. People call and phone shows their name and number w
Cannot make or receive calls or texts. People call and phone shows their name and number with a red circle and line thru it… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I stepped on my LG G2. The screen is absolutely black with
I stepped on my LG G2. The screen is absolutely black with very little light shinning thru the cracks. I have tried EVERYBODY for help. I need to transfer, retrieve, or save anyway my pictures, movies… read more
Expert
Expert
Hi I have a problem with my android samsung galaxy s3....About 6 months ago, I did a "
Hi I have a problem with my android samsung galaxy s3....About 6 months ago, I did a "Software update." As the notification comes on top of screen. It basically wrecked my phone for a week, low batter… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Hi Ive had my Nokia Lumia 520 for almost a full year now and
Hi Ive had my Nokia Lumia 520 for almost a full year now and i bought it from Amazon.com Its unlocked so i just needed to get a smaller SIM card which i did but i just cant get picture messages on it.… read more
ITPeter
ITPeter
Engineer
20,332 satisfied customers
I just bought my new ZTE Merit april 8th a few days after i
I just bought my new ZTE Merit april 8th a few days after i got it, it started telling me my internal phone storage is low. I cant dowload any thing it. Straight talk wont help this is . Ive been with… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
i have a droid razr maxx running jelly bean and factory reset
i have a droid razr maxx running jelly bean and factory reset my phone while im deployed overseas and i dont have a working sim card here and now cant activate my phone, so its useless to me... i trie… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I accidentally deleted google play on my rooted android device.
I accidentally deleted google play on my rooted android device. Now I cant install any apps. how do i correct this?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I have a samsung galaxy fit which keeps sticking, have blank
I have a samsung galaxy fit which keeps sticking, have blank screen and also sometimes i cant answer incoming calls. There was a red square at top of screen to which said phone meomory almost full hav… read more
Nicholas Darley
Nicholas Darley
Remote Computer Technician
Bachelor\u0027s Degree
14 satisfied customers
Have a droid incredible touch screen is black not working.
have a droid incredible touch screen is black not working. waiting for 15 min havent received an answer… read more
ITTechChris
ITTechChris
IT Technician
352 satisfied customers
Iv had my samsung arc phone for 1month and it has worked perfectly
Iv had my samsung arc phone for 1month and it has worked perfectly up until I downloaded a new phone update yesterday that was available for the phone (recieved an automatic update message from samsun… read more
Answers by Eric
Answers by Eric
Developer
Associate Degree
3,197 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x