How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask ITPeter Your Own Question
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 18138
Experience:  Electronic Engineer
30970729
Type Your Android Devices Question Here...
ITPeter is online now
A new question is answered every 9 seconds

I bought a phone trying to turn it on gets to the wifi part

Customer Question

I bought a phone trying to turn it on gets to the wifi part tells me theres been an unauthorised reset cant do nothing
JA: How old is the phone?
Customer: Idk its an on5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Havent really did anything since iv had or
JA: Anything else you want the Android expert to know before I connect you?
Customer: Not really
Submitted: 2 months ago.
Category: Android Devices
Customer: replied 2 months ago.
Is it a samsung thing
Customer: replied 2 months ago.
Its almost. Been20 mins
Expert:  ITPeter replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 2 months ago.

Please confirm the make and model number of the phone?

Expert:  ITPeter replied 2 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.