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Bought a used kobo glow and it is stuck on the restoring
Bought a used kobo glow and it is stuck on the restoring screen and it's just a loop of restoring … read more
Sheri
Sheri
Bachelor's Degree
764 satisfied customers
My kobo glo is frozen and I have tried all of the fix it's
my kobo glo is frozen and I have tried all of the fix it's online. DO you have any suggestions? … read more
Josh
Josh
Technician
22,733 satisfied customers
Help! my kobo aura has developed a horizontal strip across
Help! my kobo aura has developed a white horizontal strip across middle of screen. almost like no pixel. wilda alford… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
I have an older nexus 7 tablet. Attempted to factory reset
I have an older nexus 7 tablet. Attempted to factory reset yesterday. is stuck on the green icon with spinning ear. Unable to shut down. Can you help me please… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
My Pandigital Novel tablet is just over 2 years old. Worked
My Pandigital Novel tablet is just over 2 years old. Worked reliably until yesterday. It now shows only the upper part of the opening screen, and is frozen. Does not respond to the Reset button touche… read more
Josh
Josh
Technician
22,733 satisfied customers
I bought my Kobo ereader 04/29/2012 at store #00934. I havent
I bought my Kobo ereader 04/29/2012 at store #00934. I haven't used it in about 9 months. It seems frozen. The screen says powered and I can not get rid of that. I had it on my computer to charge all … read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
1,671 satisfied customers
[email protected] Yesterday I purchased The Karla Trilogy,
[email protected] Yesterday I purchased The Karla Trilogy, but can get no further then the introduction before a message pops up: "Oops! This document couldn't be opened. Might be a problem with the file… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,570 satisfied customers
I have an LG Motion. The screen became unresponsive just as
I have an LG Motion. The screen became unresponsive just as I downloaded a MSM message. It's been over 3 hrs now and the screen still wont response to any touch. I have to take out the battery to turn… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
Hello, I have a Kobo Vox (bought 1 year ago) and it is no longer
Hello, I have a Kobo Vox (bought 1 year ago) and it is no longer turning on. I know that it has a lot of trouble if the battery is left to run out (happened to me before) but now I can't even access a… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
I have a Kobo Vox and yesterday it downlaoded an update and
I have a Kobo Vox and yesterday it downlaoded an update and restarted itself to factory. It then started re downloading my books. It completed about half and the paused. When I try to resume downloadi… read more
Thomas
Thomas
IT Manager
Associate Degree
984 satisfied customers
My Kobo Vox opening screen is stuck on "loading". I can not
My Kobo Vox opening screen is stuck on "loading". I can not open or get to my library to read anything. I can get to internet. i cannot use any apps except the internet ones. What do I do to unlock it… read more
Jeremy
Jeremy
1,344 satisfied customers
My Kobo Vox e-reader has become frozen. I turned it on abot
My Kobo Vox e-reader has become frozen. I turned it on abot 30 mins ago and it is still stuck on the first screen, the one that is black and has Kobo underlined by an open book and Vox eReader under t… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
My Kobo Vox is dead. Not used for a few months. Now will not
My Kobo Vox is dead. Not used for a few months. Now will not respond in any way to mains charger. Blank screen, no icons.… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
my kobo vox does not turn on - no picture of home sreen - just
my kobo vox does not turn on - no picture of home sreen - just blank and black, green light is on no XXXXX XXXXXght to indicate when switched off.… read more
Kriptokrit
Kriptokrit
Technician
723 satisfied customers
I had to restart my kobo because my books were not showing
I had to restart my kobo because my books were not showing right in the library. So when I did that I kept getting an error for my calander storage and so I cleared that as well. Now my Vox will do an… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor's Degree
978 satisfied customers
I cannot turn my kobo Vox on. Last time I used it the
I cannot turn my kobo Vox on. Last time I used it the battery icon was full green. What can I do?… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor's Degree
9,490 satisfied customers
When I booted up my Xoom tablet pc just now, the display was
When I booted up my Xoom tablet pc just now, the display was distorted by lines running the length of it, breaking up everything on it. The effect is something like this: ----- ----- ------ Its operat… read more
Randy Boman
Randy Boman
Technician
729 satisfied customers
"A Problem Occurred" keeps coming up while I am reading my
"A Problem Occurred" keeps coming up while I am reading my Nook Touch. Please help me get rid of this message.… read more
Douglas
Douglas
SEM Specialist
163 satisfied customers
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Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,199 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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