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My Kobo Touch is frozen on the factory reset (Restoring)

Customer Question
My Kobo Touch is...

My Kobo Touch is frozen on the factory reset (Restoring) page. Left it plugged in over night and nothing changed. Currently plugged into my computer and green light is on

Technician's Assistant: What's the make/model of your device? How old is it?

Kobo Touch. 5-7 years?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been frozen over night. I have attempted a factory reset

Technician's Assistant: Anything else you want the e-reader expert to know before I connect you?

Yesterday it was frozen as well - to a screen with one vertical black line on it. Then I attempted the factory reset as the soft reset did not work, and now I'm stuck on that screen

Submitted: 11 months ago.Category: Android Devices
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Answered in 40 minutes by:
8/7/2017
Android Device Expert: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,959
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 11 months ago

I apologize that you had to wait for a response.

Do you still need help with your issue?

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Customer reply replied 11 months ago
please!
Customer reply replied 11 months ago
Currently my Kobo is plugged into my computer and the green light is on. However it is frozen to the restoring page
Customer reply replied 11 months ago
I have attempted to run a factory reset again and the blue light at the top turns on and then it turns green again and nothing on the screen changes
Android Device Expert: Josh, Technician replied 11 months ago

Which buttons did you press for the factory reset?

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Customer reply replied 11 months ago
I pressed the home button and held the power switch until the red light started blinking
Android Device Expert: Josh, Technician replied 11 months ago
  1. Take a small paper clip and unfold it until you have an inch or so of straight wire.
  2. Turn your eReader over.
  3. Locate the small hole on its back, near the bottom left corner.
  4. Slide the end of the straightened paper clip into the hole.
  5. Press gently until you feel a click.
  6. Your eReader will reset.
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Customer reply replied 11 months ago
That did not work. Thank you for your help, but I have just received a bunch of unauthorized charges to my bank account from Just Answer so I would like to end this chat so I can resolve these charges. Not your fault at all, just feel like I'm getting scammed. Thank you
Android Device Expert: Josh, Technician replied 11 months ago

Okay, thank you.

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