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I have a samsung galaxy 7 edge. Screen stuck say

Customer Question
Hi I have a...

Hi I have a samsung galaxy 7 edge. Screen stuck say "downloading do not turn off target" for past 2 hours now. Few other things in top left corner; I can't get it to turn back on. Any chance you can help me out?

Technician's Assistant: Has your Samsung done this before? And can you guesstimate how old it is?

Never done before, maybe 6 months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

First time, I don't know what I could do for troubleshooting

Technician's Assistant: Anything else you want the electronics expert to know before I connect you?

My texts are always saying that they're delayed or not connecting; same thing with phone calls. I do get them, and send texts/calls

Submitted: 1 year ago.Category: Android Devices
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Answered in 17 minutes by:
8/7/2017
Android Device Expert: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,325
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 1 year ago

Hold down the Power button for 20 seconds and the phone will restart.

After the restart, let the phone download and update -- Does it work now?

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Android Device Expert: Josh, Technician replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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