Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My wife kindle 8 freezes up I called when I first bought it.

Customer Question
My wife kindle 8...

My wife kindle 8 freezes up I called when I first bought it.

Technician's Assistant: What's the make/model of your device? How old is it?

Fire hd8

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Almost since we bought it.someone with support did something I don't rememberwhat

Submitted: 9 months ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 1 hour by:
8/6/2017
Android Device Expert: p0llinate, Engineer replied 9 months ago
p0llinate
p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 29,573
Experience: Android phone and tablet expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Android Devices Question
Android Device Expert: p0llinate, Engineer replied 9 months ago

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own Android Devices Question
Android Device Expert: p0llinate, Engineer replied 9 months ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own Android Devices Question
Was this answer helpful?
Ask p0llinate Your Own Question
p0llinate
p0llinate
p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 29,573
29,573 Satisfied Customers
Experience: Android phone and tablet expert

p0llinate is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,190 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

716 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

Engineer John C.

Engineer John C.

Engineer

325 satisfied customers

Engineer

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

< Previous | Next >

Related Android Devices Questions
May I please ask what the fee is for a few questions related
Hello, may I please ask what the fee is for a few questions related to Android and the wifi connections … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
6 satisfied customers
I have a samsung galaxy s7 edge. I decided to go with
Hi! I have a samsung galaxy s7 edge. I decided to go with another phone carrier and when I did, put in the new sims card. Now all I get is a message the says Emergency calls Only.Help!!!! … read more
Terry Parker
Terry Parker
Diploma
28 satisfied customers
I cannot get into my qlink phone because I do not remember
Second opinion] I cannot get into my qlink phone because I do not remember the code I put on it? Can you help me?… read more
Harry
Harry
1,701 satisfied customers
I've lost my apps ,and I can't seem to get anywhere, I guess
I've lost my apps ,and I can't seem to get anywhere , I guess I've lost my cookies too how do I get my cookies back cuz literally I'm looking mine!! … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
I lost my secreen password - the drawing - I guess I'll have
I lost my secreen password ***** the drawing - I guess I'll have to do a hard reset. I held down volume, power and home button and i have a yellow triange with an ! and a tipped android. I have a tabl… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
I need help with a new galaxy Tab A am-t280. One 8 hour. I
I am stuck in the text to speech mode and I need this up and running please … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,415 satisfied customers
Trying to register my kindle. It will not accept my amazon
Trying to register my kindle. It will not accept my amazon account password. I can however get on amazon from my kindke … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
99 satisfied customers
I am having trouble adding an email address to my Samsung S6
I am having trouble adding an email address to my Samsung S6 phone … read more
Terry Parker
Terry Parker
Diploma
28 satisfied customers
Keyboard on my kindle fire. How do i bring up the keyboard
I have 2 passwords one for a guest. It only takes the guest one and I can't purchase on that… read more
Cris
Cris
60 satisfied customers
Fire 7: have loaded/installed "Office for Word" and copied a
Fire 7: have loaded/installed "Office for Word" and copied a document to the Fire documents folder. How do I get Word to find the document and open it? … read more
Harry
Harry
1,701 satisfied customers
How do I download books stored in cloud to my kindle
How do I download books stored in cloud to my kindle paperwhite.......... and please don't send answer to my phone. Just use my email, please.… read more
JA Engineer
JA Engineer
Broadcast Engineer
Diploma (Honors)
163 satisfied customers
My phone: I have a galaxy J 3 Eclipse and I want to get onto
My phone : I have a galaxy J 3 Eclipse and I want to get onto VIBER, but I do not have iTunes as an app or an option in "other apps" it's a Verizon phone. I have iTunes at home....my signon is :***@**… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
We can not get it activated. It is new. We just bought this
We just bought this Samsung Gusto 3 to use with an untied security autodialer … read more
Harry
Harry
1,701 satisfied customers
My screen lock password for my Galaxy note 8 stopped
my screen lock password ***** my Galaxy note 8 stopped working, I tried android device manager but that locked the phone without option to set a password, factory reset didnt work after that … read more
Harry
Harry
1,701 satisfied customers
I have a samsung s7, its locked up and says theres porn on
I have a samsung s7 , its locked up and says theres porn on it and the want me to pay. how do I get rid of the virus? … read more
Ashik
Ashik
Master\u0027s Degree
5,100 satisfied customers
I have a zte phone model number z981. Early today i was
Good evening i have a zte phone model number z981. Early today i was watching a youtube video when suddenly my phone turned off and now i cant even get it to turn back on! Help me please!!! … read more
Terry Parker
Terry Parker
Diploma
28 satisfied customers
Tracphone dead. Says deactivated. Fathers phone he is 91. I
Tracphone dead. Says deactivated. Fathers phone he is 91. I am daughter Lisa. He has auto-pay. Why no service? … read more
Harry
Harry
1,701 satisfied customers
Cannot get mlb. Sportsdevil does not work. Digistream dx4
Reset, tried to get dragonstreams but not available anymore … read more
Harry
Harry
1,701 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x