Android Devices

Android questions? Ask Android device experts for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My wife kindle 8 freezes up I called when I first bought it.

Customer Question
My wife kindle 8...

My wife kindle 8 freezes up I called when I first bought it.

Technician's Assistant: What's the make/model of your device? How old is it?

Fire hd8

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Almost since we bought it.someone with support did something I don't rememberwhat

Submitted: 1 year ago.Category: Android Devices
Show More
Show Less
Ask Your Own Android Devices Question
Answered in 1 hour by:
8/6/2017
Android Device Expert: Nathan, Engineer replied 1 year ago
Nathan
Nathan, Engineer
Category: Android Devices
Satisfied Customers: 31,507
Experience: Android phone and tablet expert
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Ask Your Own Android Devices Question
Android Device Expert: Nathan, Engineer replied 1 year ago

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.

Thanks,

Nathan

Ask Your Own Android Devices Question
Android Device Expert: Nathan, Engineer replied 1 year ago

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work as an independent technician.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

Ask Your Own Android Devices Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an android device expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Android Devices
Satisfied Customers: 31,507
31,507 Satisfied Customers
Experience: Android phone and tablet expert

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Answers by Eric

Answers by Eric

Developer

3,197 satisfied customers

Android and Web App Developer, as well as Support Expert for all Mobile Devices.

Randy Boman

Randy Boman

Technician

729 satisfied customers

Android Tech

Kriptokrit

Kriptokrit

Technician

723 satisfied customers

Over 6 years of experience in Electronics support service.

fbox

fbox

Engineer

84 satisfied customers

Experience in game, phone, android development and usage.

Rod

Rod

Engineer

37 satisfied customers

Communications Engineer

Bernie

Bernie

Android Tech

23 satisfied customers

6+ years exp, Electronic Systems Professional Alliance

WebGuy101

WebGuy101

Customer Service

15 satisfied customers

Android user from the beginning. Own several Android devices

< Previous | Next >

Related Android Devices Questions
Just bought the wife a new Fire HD8. when i follow your tip
hi Nick just bought the wife a new Fire HD8. when i follow your tip to tap the top right hand corner nothing happens. what am i doing wrong peter… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I wanted to set up a kindle fire hd8 for my grandma but she
I wanted to set up a kindle fire hd8 for my grandma but she doesn't have e-mail, she is 88 so i used my information and my account. How do i get rid of all the books on the hd8 that have synced from m… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I just bought a Amazon Fire HD8 book reader and have it set
i just bought a Amazon Fire HD8 book reader and have it set up but when I hit the buy button on the amazon site to purchase a kindle book it blinks but will not download.... … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
My Kindle Fire shows images of downloaded books; I cannot
My Kindle Fire shows gray images of downloaded books; I cannot access the gray books; my "BOOKS" icon, when pushed, shows only a black screen … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I have a kindle fire as a gift and want to register. fire HD
I have a kindle fire as a gift and want to register. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I have a new Kindle Fire HD8 & cannot seem to figure out how
I have a new Kindle Fire HD8 & cannot seem to figure out how to connect to the web. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Just bought a new kindle fire HD8. I have set it up - email,
Hi. Just bought a new kindle fire HD8. I have set it up - email, kindle books, web browser etc. What I can't seem to do is sync contacts and calendar from my PC. Please be patient - I'm a biota a novi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,160 satisfied customers
I cannot connect my wife's Kindle fire to my wifi system,
I cannot connect my wife's Kindle fire to my wifi system … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
We had an older Kindle e-reader and a 3-4 year old Kindle
We had an older Kindle e-reader and a 3-4 year old Kindle Fire. We recently upgraded and bought two new Kindle HD8 devices. One for my wife and one for me. My wife was on Silk browser trying to access… read more
Nathan
Nathan
Engineer
Bachelors of Science
31,507 satisfied customers
How do I download my Kindle Fire HD8" device....first one
How do I download my Kindle Fire HD8" device....first one quit working within 2 weeks. This time everything downloaded to my new device, except my pictures and a few Word documents. When I set up the … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have had an amzon kindle fire since they came out. Loved
I have had an amzon kindle fire since they came out. Loved my Kindle and read hundreds of books. That Kindle burnt out so I bought a new one (fire HD 8) from Best Buy in September 2016. It has never w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Eceived a, I received a Kindle Fire hd8 I can not register
I received a Kindle Fire hd8 I can not register it … read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
I just purchased a Kindle Fire 8 and a vga adapter to
I just purchased a Kindle Fire 8 and a vga adapter to connect it to an overhead projector (at a University so think quality of equipment, connecting through a touch screen control panel). Help - it wa… read more
Cris
Cris
62 satisfied customers
My Kindle worked great until I bought my wife a Kindle fire.
My Kindle worked great until I bought my wife a Kindle fire. She then had all my books on her device and when I purchased new books, they went to her Fire and not to my regular Kindle. Is that due to … read more
Nathan
Nathan
Engineer
Bachelors of Science
31,507 satisfied customers
I just bought fire HD8 and I am trying to register it but it
I just bought fire HD8 and I am trying to register it but it keeps telling me "Registration Error". How do I register a new Kindle?… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I bought this Christmas present my grand daughter just
I bought this for a Christmas present my grand daughter just started playing with it. It started freezing up will just show "FIRE" on the screen then it will blink and show the screen that you swipe a… read more
Cris
Cris
62 satisfied customers
I have a Kindle Fire HD 8.9 tablet that I bought in 2013. It
I have a Kindle Fire HD 8.9 tablet that I bought in 2013. It froze up. Will this version work with a N Router that has dual bandwidths and can be up to 5 x faster than I normally receive? This is a re… read more
AnswerManRob
AnswerManRob
Electronic Technical Support Specialist
Bachelor\u0027s Degree
9,490 satisfied customers
I DONT SEEM TO GET MY KINDLE PAPERWHITE REPLACEMENT STARTED.
I DON'T SEEM TO GET MY KINDLE PAPERWHITE REPLACEMENT STARTED. IS THERE SOMEONE THERE THAT CAN HELP ME? I AM ALMOST TECHNCALLY ILLITERATE & AND THERE IS NO ONE AVAILABLE LIVING IN THIS HOUSE WHO CAN DO… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x