How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11865
Experience:  25+ Years Experience in Computers and Electronics. Android Expert.
Type Your Android Devices Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

Having trouble getting the Internet n my kindle fire, Model

Customer Question

Having trouble getting the Internet n my kindle fire
JA: What's the make/model of your device? How old is it?
Customer: Model kindle fire he 3rd generation
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Today went on settings to wireless Wifi is not connected then it says authentication oroblem
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Android Devices
Expert:  Michael Hannigan replied 2 months ago.

Hello. My name is***** will be helping you with your question today. Please give me a moment to review your question and respond.

Expert:  Michael Hannigan replied 2 months ago.

The first thing I would suggest doing is going to your wireless settings, selecting the network that you are normally connected to and select "forget". That will clear the connection, then you can try setting it up again with your WiFi password. If that doesn't work, you can do a complete reset of the Kindle. To do that, hold the power in the on position for a full 20 seconds. After it resets, all data is erased. Go through the setup again, using the same Kindle account that you were using previously. This will sync all your previously purchased books.