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Having trouble getting the Internet n my kindle fire, Model…

Customer Question
Having trouble getting the...

Having trouble getting the Internet n my kindle fire

Technician's Assistant: What's the make/model of your device? How old is it?

Model kindle fire he 3rd generation

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Today went on settings to wireless Wifi is not connected then it says authentication oroblem

Submitted: 11 months ago.Category: Android Devices
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Answered in 2 hours by:
8/6/2017
Android Device Expert: Michael Hannigan, Developer replied 11 months ago
Michael Hannigan
Michael Hannigan, Developer
Category: Android Devices
Satisfied Customers: 11,888
Experience: 25+ Years Experience in Computers and Electronics. Android Expert.
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Android Device Expert: Michael Hannigan, Developer replied 11 months ago

The first thing I would suggest doing is going to your wireless settings, selecting the network that you are normally connected to and select "forget". That will clear the connection, then you can try setting it up again with your WiFi password. If that doesn't work, you can do a complete reset of the Kindle. To do that, hold the power in the on position for a full 20 seconds. After it resets, all data is erased. Go through the setup again, using the same Kindle account that you were using previously. This will sync all your previously purchased books.

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