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My phone is frozen .....it is a SAMSUNG GALAXY s6. Last

Customer Question
My phone is frozen...

My phone is frozen .....it is a SAMSUNG GALAXY s6

Technician's Assistant: When did you last charge your phone?

Last night I am at 65 percent

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power and Volume Down buttons)?

Yes

Submitted: 11 months ago.Category: Android Devices
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Customer reply replied 11 months ago
cancel my request ....thanks
Answered in 4 hours by:
8/4/2017
Android Device Expert: ITPeter, Engineer replied 11 months ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,349
Experience: Electronic Engineer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 11 months ago

If the problem occurs again, force-close any apps then restart the phone.

Let me know if you need any further assistance with this at all.

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