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Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Phone on but not image, 6 months, it was charging and when i

Customer Question

phone on but not image
JA: How old is the phone?
Customer: 6 months
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it was charging and when i woke up to check it there was no image
JA: Anything else you want the Android expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Android Devices
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please the make and model of the phone?

Thank you

Customer: replied 2 months ago.
ZTE z max pro
Expert:  Richard replied 2 months ago.

Thanks

This is usually an issue with the Firmware, so I would first like you to do this please.

Remove the charger from the Phone and hold the power button to off for 60 seconds. Release, then connect the charger and try to turn on the phone. Let me know the results please Thank you
Customer: replied 2 months ago.
no
Expert:  Richard replied 2 months ago.

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please