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Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3176
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I have a new phone and cannot get it activated to use on my

Customer Question

I have a new phone and cannot get it activated to use on my existing account.
JA: When were you last able to use your phone?
Customer: I have not been able to user this phone at all
JA: Have you tried a Factory Reset? The phone expert can walk you through this to ensure you don't lose your photos, contacts and other data.
Customer: There is no data to lose since this is a new phone
JA: Anything else you want the phone expert to know before I connect you?
Customer: I do not think so. Do you need to know the phone number associated with my account
Submitted: 2 months ago.
Category: Android Devices
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

Who is your cell phone carrier?

Customer: replied 2 months ago.
Verizon
Customer: replied 2 months ago.
This is my friends phone and I am not surre she would want to spend $20.00
Expert:  Josh replied 2 months ago.

Okay, let me know if you wish to continue.

Customer: replied 2 months ago.
continue
Customer: replied 2 months ago.
the phone is a galaxy J1
Expert:  Josh replied 2 months ago.

What is the error message that you see?

Customer: replied 2 months ago.
I do not get an error just a message that it will not connect due to the phone has not been activated
Expert:  Josh replied 2 months ago.

Did they call Verizon to activate the phone on their account?

Customer: replied 2 months ago.
Cannot connect to a live person at Verizon with the phone number we have.
Customer: replied 2 months ago.
I tried and got the message that a network connection is not available
Expert:  Josh replied 2 months ago.

Please call 1-***-***-**** to speak with Verizon

Customer: replied 2 months ago.
OK is this the end of my support with you?
Expert:  Josh replied 2 months ago.
Verizon will need to handle it from here.
Customer: replied 2 months ago.
I called and this was no help it told me to log on to her account at Verizon and she is nott a computer user so I do not think she has any idea.
Expert:  Josh replied 2 months ago.

You said "it" told you -- Did you speak to a live person? They can activate it over the phone with you. I have activated hundreds of phones.