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My s6 active will text and can call/receive calls but I am…

Customer Question
My s6 active will...

My s6 active will text and can call/receive calls but I am not able to connect to mobile data. what steps can I take?

Technician's Assistant: What's the make/model of your device? How old is it?

Samsung s6 active no more than 2 years old if that

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I just tried to activate it to my plan. it is a phone I had lying around so I understand if I'm gonna have to do anything else with it but I don't want to screw the phone up. I've tried rebooting and completely resetting the phone

Technician's Assistant: Anything else you want the phone expert to know before I connect you?

I want the phone to be able to connect to my straight talk plan. it's an old att phone but being as how it can make calls in and out and sends and receives text messages, I'm just worried about why it wont connect to the mobile data

Submitted: 1 year ago.Category: Android Devices
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Answered in 5 hours by:
8/2/2017
Android Device Expert: ITPeter, Engineer replied 1 year ago
ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 20,610
Experience: Electronic Engineer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Android Device Expert: ITPeter, Engineer replied 1 year ago

First, you will need to check the APN settings:

http://apn-settings.com/us/straight-talk-apn-settings/

Let me know if that helps?

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Your satisfaction is my priority; I do hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars at the top of your question page so I am rewarded for my time; tips appreciated :)
You can always reply back at any time if you need any further assistance at all.
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