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Have message saying cant process payment. Have given my new…

Customer Question
Have message saying cant...

Have message saying cant process payment. Have given my new details and you have processed other books . why cant it use the new credit card i have put on file

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Kindle paper not sure

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

4 days have given new gredit card details but keep getting message and blocked

Submitted: 1 year ago.Category: Android Devices
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Answered in 4 hours by:
8/2/2017
Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago
Joel Kalman
Joel Kalman, Electrical Engineer
Category: Android Devices
Satisfied Customers: 1,055
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

This is Just Answer, an independent information services and technical support company. You need to contact Amazon about your credit card problem. You can go to www.amazon.com and sign in with the same email address and password ***** you use on your Kindle Paperwhite. Then, when you are online at amazon.com on your computer after signing in, scroll all the way down to the white on black print at the bottom of the web page and select Help. Under Payments & Gift Cards, you will see Add or Edit Payment Methods. Th9is should give you access to your credit cards and allow you to resolve the problem.

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Android Device Expert: Joel Kalman, Electrical Engineer replied 1 year ago

If you still need help, you can type Customer Service in the Amazon search bar and look for Support Options & Contact Us and select Managing Your Account. Please let me know if you still need help. There are ways to contact Amazon, but they keep changing, are not easy to find.

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