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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Having trouble activating my galaxy s7 edge sprint phone to

Customer Question

Having trouble activating my galaxy s7 edge sprint phone to straight talk. Sprint says it is successfully unlocked and I owe them no money, account closed. Purchase BYOP Kit tried using the SIM cards in kit to no avail. What can I do to get my s7 edge working with straight talk?
JA: How old is the phone?
Customer: 1 year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Trouble has been about 6 days. Trouble shooting? I'm 51 and have no teenagers around to figure this out.
JA: Anything else you want the Android expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Android Devices
Expert:  Josh replied 2 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 2 months ago.

I apologize that you had to wait a long time for help.

Do you still need help with your issue?

Customer: replied 2 months ago.
Expert:  Josh replied 2 months ago.

What is the error message that you see for activating?

Customer: replied 2 months ago.
I'm in nursing, so your responses last evening were too late for me. May we continue?
Expert:  Josh replied 2 months ago.

Yes.

What is the error message that you see for activating?

Customer: replied 2 months ago.
While i appreciate the "call me" selection, I have spent more than enough to rectify this situation.
Expert:  Josh replied 2 months ago.

What is the error message that you see for activating?

Customer: replied 2 months ago.
No sim card
Expert:  Josh replied 2 months ago.

Have you spoken to Straight Talk?

Customer: replied 2 months ago.
It is s Sprint phone. But I was assured it was unlocked. Straight talk says it is eligible.
Expert:  Josh replied 2 months ago.

Have you spoken to Sprint more than once regarding the phone? You should be able to take it into a Sprint store and they can confirm it is unlocked.

Customer: replied 2 months ago.
Over the phone they have confirmed it is unlocked. I even have a confirmed number.
Customer: replied 2 months ago.
If you read all .my previous messages, then you would know my issue.
Expert:  Josh replied 2 months ago.

Yes, I have read your previous messages but if you only spoke to Sprint once then there is a good chance that the person who told you that it was unlocked did not actually unlock it.

Customer: replied 2 months ago.
I spoke to Sprint at least 4 times regarding this unlocked issue. I'm assured it is unlocked.
Customer: replied 2 months ago.
There was no SIM CARD in my Samsung Galaxy S7 edge phone from Sprint to begin with.
Customer: replied 2 months ago.
I've researched online... What is an APN! Some code to get my phone to convert?
Expert:  Josh replied 2 months ago.

An Access Point Name (APN) is a gateway between a GSM, GPRS, 3G or 4G mobile network and another computer network, frequently the public Internet. A mobile device making a data connection must be configured with an APN to present to the carrier.

Customer: replied 2 months ago.
ok so...
Expert:  Josh replied 2 months ago.

You will need to bring your phone into Straight Talk store so they can activate it for you.

Customer: replied 2 months ago.
Did that already. Are you without any other options?
Expert:  Josh replied 2 months ago.

Yes, we are limited with our options since it is between Sprint and Straight Talk.

Customer: replied 2 months ago.
What is the APN for Straight Talk with regard to a former Sprint phone?
Expert:  Josh replied 2 months ago.

You will have to speak to Straight Talk for that information.

Customer: replied 2 months ago.
Thank you for your time. My issue remains unsolved. Please refund any and all monetary transactions I previously "allowed" for your company's services.
Expert:  Josh replied 2 months ago.

Sure, you can call our customer service at 1-***-***-****