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Having trouble activating my galaxy s7 edge sprint phone to…

Customer Question
Having trouble activating my...

Having trouble activating my galaxy s7 edge sprint phone to straight talk. Sprint says it is successfully unlocked and I owe them no money, account closed. Purchase BYOP Kit tried using the SIM cards in kit to no avail. What can I do to get my s7 edge working with straight talk?

Technician's Assistant: How old is the phone?

1 year

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Trouble has been about 6 days. Trouble shooting? I'm 51 and have no teenagers around to figure this out.

Submitted: 11 months ago.Category: Android Devices
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Answered in 2 hours by:
8/2/2017
Android Device Expert: Josh, Technician replied 11 months ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 21,933
Experience: Android technician
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 11 months ago

I apologize that you had to wait a long time for help.

Do you still need help with your issue?

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Android Device Expert: Josh, Technician replied 11 months ago

What is the error message that you see for activating?

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Customer reply replied 11 months ago
I'm in nursing, so your responses last evening were too late for me. May we continue?
Android Device Expert: Josh, Technician replied 11 months ago

Yes.

What is the error message that you see for activating?

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Customer reply replied 11 months ago
While i appreciate the "call me" selection, I have spent more than enough to rectify this situation.
Android Device Expert: Josh, Technician replied 11 months ago

What is the error message that you see for activating?

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Customer reply replied 11 months ago
No sim card
Android Device Expert: Josh, Technician replied 11 months ago

Have you spoken to Straight Talk?

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Customer reply replied 11 months ago
It is s Sprint phone. But I was assured it was unlocked. Straight talk says it is eligible.
Android Device Expert: Josh, Technician replied 11 months ago

Have you spoken to Sprint more than once regarding the phone? You should be able to take it into a Sprint store and they can confirm it is unlocked.

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Customer reply replied 11 months ago
Over the phone they have confirmed it is unlocked. I even have a confirmed number.
Customer reply replied 11 months ago
If you read all .my previous messages, then you would know my issue.
Android Device Expert: Josh, Technician replied 11 months ago

Yes, I have read your previous messages but if you only spoke to Sprint once then there is a good chance that the person who told you that it was unlocked did not actually unlock it.

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Customer reply replied 11 months ago
I spoke to Sprint at least 4 times regarding this unlocked issue. I'm assured it is unlocked.
Customer reply replied 11 months ago
There was no SIM CARD in my Samsung Galaxy S7 edge phone from Sprint to begin with.
Customer reply replied 11 months ago
I've researched online... What is an APN! Some code to get my phone to convert?
Android Device Expert: Josh, Technician replied 11 months ago

An Access Point Name (APN) is a gateway between a GSM, GPRS, 3G or 4G mobile network and another computer network, frequently the public Internet. A mobile device making a data connection must be configured with an APN to present to the carrier.

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Customer reply replied 11 months ago
ok so...
Android Device Expert: Josh, Technician replied 11 months ago

You will need to bring your phone into Straight Talk store so they can activate it for you.

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Customer reply replied 11 months ago
Did that already. Are you without any other options?
Android Device Expert: Josh, Technician replied 11 months ago

Yes, we are limited with our options since it is between Sprint and Straight Talk.

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Customer reply replied 11 months ago
What is the APN for Straight Talk with regard to a former Sprint phone?
Android Device Expert: Josh, Technician replied 11 months ago

You will have to speak to Straight Talk for that information.

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Customer reply replied 11 months ago
Thank you for your time. My issue remains unsolved. Please refund any and all monetary transactions I previously "allowed" for your company's services.
Android Device Expert: Josh, Technician replied 11 months ago

Sure, you can call our customer service at 1-***-***-****

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