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My phone isn't working at all. It will turn on & screen

Customer Question
My phone isn't working...

My phone isn't working at all. It will turn on & screen stays blank. Can't get contacts or anything.

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

Hydrokycero

Technician's Assistant: Have you installed any updates recently?

No I never install updates

Technician's Assistant: Anything else you want the computer expert to know before I connect you?

It syncs with a drive safe device I have in the glove box, it worked an hour ago to do that, but since then nothing.

Submitted: 11 months ago.Category: Android Devices
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Customer reply replied 11 months ago
no, other than my phone doesn't work that's it. Also it showed on my screen it would be $42 after the technician told me anything!
Customer reply replied 11 months ago
I do not want to be involved with more added charges, so cancel if necessary & I will call Boost!
Customer reply replied 11 months ago
hello??????
Customer reply replied 11 months ago
are you charging me more to connect?
Answered in 4 hours by:
8/2/2017
Android Device Expert: Russell H., Service Tech replied 11 months ago
Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 12,791
Experience: 8+ years of professional experience
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.
I have no power over charges, billing, no access to your credit information. For all such concerns I must refer you to Customer Support at JustAnswer.com. You may ignore the solicitation for additional services (and with them, charges). I did not send that message to you, the website system did. (And I have no control over such messages.)

As for the phone - it sounds as if it is locked up owing perhaps to an operating software defect. A factory reset of the phone back to factory-issue condition might help. It's something to try (and be sure you know the password ***** your Google account before doing so - it is required, as a security verification before the factory reset can proceed.)

To factory reset the phone:

Turn off the Kyocera phone.

Press and hold the Volume down and Power key.

When the phone vibrates, release the Power key.

When the Android recovery screen appears, release the Volume down key.

And choose 'Wipe Data & Factory Reset?' and approve it. It will take some minutes to completely wipe and reload the phone.

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