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I got locked out of phone and it needs my old Google pass…

Customer Question
I got locked out...

I got locked out of phone and it needs my old Google pass word to get back in

Technician's Assistant: Does your network appear in the Wi-Fi list on your phone?

Phone got reset and I just changed my password. Needs old one

Technician's Assistant: Are other devices (computer, tablet, etc.) connecting to the router?

Yes I'm on rca tablet now

Technician's Assistant: Anything else you want the smartphone expert to know before I connect you?

No justneed to start phone

Submitted: 1 year ago.Category: Android Devices
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Answered in 6 minutes by:
8/1/2017
Android Device Expert: Jason Jones, Customer Service replied 1 year ago
Jason Jones
Jason Jones, Customer Service
Category: Android Devices
Satisfied Customers: 19,440
Experience: Years of experience and education.
Verified

Hello,
I am sorry to hear about your problem. My name is ***** *****, I am a Tech Expert with over 20 years of experience and look forward to helping you today.

Gmail's password ***** system does not offer many options, but I have given them all below. If all else fails, you can always create a new free Gmail account.

Please, follow the instructions below to reset your Gmail/Google password:
- Click the following link: https://accounts.google.com/RecoverAccount
- Enter the email address that you wish to reset the password *****
- Click the Submit button
- Answer the questions on the following screen
- Now you will be able to reset your password

Were you able to reset your password?

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