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Second opinion] phone is locked due to forgetting security…

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Second opinion] phone is locked...
Second opinion] phone is locked due to forgetting security pattern on S7 active. Cant do anything on phone
Submitted: 1 year ago.Category: Android Devices
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Answered in 1 hour by:
7/30/2017
Android Device Expert: Josh, Technician replied 1 year ago
Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 22,274
Experience: Android technician
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Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Android Device Expert: Josh, Technician replied 1 year ago
  1. Ensure the device is powered off.
  2. Press and hold the Volume Up and Home buttons.
  3. While continuing to hold volume up and home, press and hold the Power button until RECOVERY BOOTING appears in the upper-left then release all buttons.
  4. From the Android Recovery screen, select Wipe data/factory reset.
    Utilize the volume buttons to cycle through the available options and the power button to select.
  5. Select Yes.
    Allow several seconds for the factory data reset to complete.
  6. Select Reboot system now
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Android Device Expert: Josh, Technician replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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