How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

5s phone asking for backup pin to unlock never installed

Customer Question

5s phone asking for backup pin to unlock never installed back up pin
JA: How old is the phone?
Customer: 4 yrs refurb from factory
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just today still have 3att left
JA: Anything else you want the Android expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Android Devices
Expert:  Richard replied 2 months ago.

Hi there and welcome

This is the lock password ***** was set when the phone was initially set up, likely the previous owner.

Where exactly did you purchase it from?