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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3179
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My samsung galaxy tab e prestigo ereader. the screen is too

Customer Question

my samsung galaxy tab e prestigo ereader . the screen is too dark to read. The brightness setting of the device is ok
JA: When did you last charge your Galaxy Tab?
Customer: the battery is 100%
JA: Have you tried a force reboot (pressing and holding the power button for a minute)?
Customer: I will give it a try
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: I held the power for 1 min and nothing happened
Submitted: 2 months ago.
Category: Android Devices
Expert:  Richard replied 2 months ago.

Hi there and welcome

To clarify, you cannot see anything at all on the screen correct?

If you hold a flashlight up to the screen at a 45 degree angle, can you then see anything?

Please let me know

Thank you