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p0llinate, Engineer
Category: Android Devices
Satisfied Customers: 25860
Experience:  Android phone and tablet expert
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I have a Kindle Fire HDX 8.9. It will not charge, and it

Customer Question

I have a Kindle Fire HDX 8.9. It will not charge, and it shuts down the USB port when I plug it in to charge it. Also, it will not power off. Am I totally out of luck, or can it be repaired?
JA: What's the make/model of your device? How old is it?
Customer: It is a little over 3 years old. It is a Kindle Fire HDX 8.9.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I noticed this morning that it had not charged even though it was plugged in over night. Also, the little lightning-bolt icon on the battery icon does not come on. I tried plugging it into a different USB charger. Also tried plugging it into my PC USB port. When I do that the USB mouse on the PC disappears. A short in the FIre?
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: The power off button does not respond, so I cannot shut down to reboot the Kindle Fire HDX 8.9.
Submitted: 2 months ago.
Category: Android Devices
Expert:  p0llinate replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

This symptom can indicate several possible issues: an internal hardware failure, a low/faulty battery, or just a simple memory/firmware glitch.

The first step here will be to attempt to reboot the kindle. This is done by pressing/sliding and holding the power button for 20+ seconds, or until the screen flashes (usually with an image of a tree), then release. Give the kindle about a minute to start back up. Note that you may need to repeat this process 4-5 times for the reset to take effect. Let me know if the problem persists, we can then try some further steps.



Expert:  p0llinate replied 2 months ago.

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