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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 18128
Experience:  Electronic Engineer
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I have a Huawei Mate P8 and Galaxy S5 phone and trying to

Customer Question

Hi, I have a Huawei Mate P8 and Galaxy S5 phone and trying to connect the devices with my new Bravia Sony TV (4K) but connection will always fail. I have also tried to connect an LG Smartphone and had no problems.
JA: Just to clarify, what's the exact model of your Sony? And can you guesstimate how old it is?
Customer: just give me one second, will check...
JA: How long has this been going on? What troubleshooting have you tried?
Customer: the tv is an XBR-65X750D
JA: Anything else you want the electronics expert to know before I connect you?
Customer: nothing else, thanks..
Submitted: 2 months ago.
Category: Android Devices
Expert:  ITPeter replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 2 months ago.

What connection method are you using?

e.g. wired or wireless?

Customer: replied 2 months ago.
Expert:  ITPeter replied 2 months ago.

Are the phones connected to your wifi and is cellular data turned off?

Are you getting any error messages?

Expert:  ITPeter replied 2 months ago.

I haven't heard back from you yet - please reply and let me know if you still need assistance with this.