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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 18115
Experience:  Electronic Engineer
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Having problems with LG-LS993 phone. Tap security at by

Customer Question

Having problems with LG-LS993 phone. Tap security at by Sprint, had trouble I locking talked with Google yeaterday. Need advice. If I reset pass word on gmail account will it impact phone reboot. Can receive calls cannot make them. Current screen says:keep apps &data,set up as new, what do I need tp do? Really hate going to Sprint. My experience is they really know little about there devices that includes their technical support stores.
JA: Have you contacted anyone about your account?
Customer: Yes talked with Google technical support yesterday but screens mentioned above were not on phone e. Google email account is jphart47
JA: Have you installed any updates recently?
Customer: No and cannot Nava gate phone. Only 2 screens appear, one stating phone is configured and the above,keep apps or set up as new
JA: Anything else you want the software expert to know before I connect you?
Customer: Cell Phone #***-***-****. Do not have land line or another phome.
Submitted: 2 months ago.
Category: Android Devices
Expert:  ITPeter replied 2 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 2 months ago.

If you reset your gmail password ***** will need to enter the new password ***** your phone.

Expert:  ITPeter replied 2 months ago.

You should do this before rebooting the phone.
It is your choice when resetting if you want to keep your apps and data, or if you want to remove them all and lose them.