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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3176
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I am unable to open the kindle owners lending library with

Customer Question

I am unable to open the kindle owners lending library with my device...
JA: What's the make/model of your device? How old is it?
Customer: It is a rather early edition of the Kindle Fire. Where do I find the make/Model info?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two months...none other than to reboot and verify that I am connected to wifi...
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I lost my scrabble app and have not been able to reload it...
Submitted: 2 months ago.
Category: Android Devices
Expert:  Louie replied 2 months ago.

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted ?

Customer: replied 2 months ago.
Made sure I am connected to wifi, shut off the device and rebooted it.
Expert:  Louie replied 2 months ago.

Have you considered / tried performing a software update of the Kindle? ...manually with the use of a computer?

Please click HERE.
https://www.amazon.com/gp/help/customer/display.html?nodeId=202048000
Scroll down to "Transfer & Install the Latest Software Update Manually". Play the video tutorial.
Scroll a bit further down. Select your Kindle's model/version and then click on the "...Kindle...Software Updates..." for your model/version.
A new page would open with instructions on how to manually download and install the latest software update available for your Kindle.
Thereafter, it may require several re-booting/restarting.

Please post back results / observations of the above once tried.