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Have my friend I have been trying to help her for several…

Customer Question
Hey I have my...

Hey I have my friend I have been trying to help her for several hours now, well since this morning I know how to hard reset a phone but this lg g5 she has she dropped and her volume keys on the side of phone seem not to work is there any other way around her pattern lock that she forgot?

Technician's Assistant: Has this happened before? And have you tried unplugging your LG and leaving it off for a few hours?

Um yea its saying she has 400 and somethin secs until she can try and unlock again I have never seen that b4

Technician's Assistant: Does the TV menu work? Do you have the same problem on all sources/inputs?

No it is a device cell phone lg g5

Technician's Assistant: How long has this been an issue? What happened right before this popped up?

Lol her and her husband was drinking last night and threw it at him so like the top of phone where top speaker is is popped a lil out almost looks warped?

Technician's Assistant: Anything else you want the TV expert to know before I connect you?

Uh no that seems about all

Submitted: 1 year ago.Category: Android Devices
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Answered in 3 minutes by:
7/16/2017
Android Device Expert: Josh, Technician replied 1 year ago
Josh
Josh, Technician
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Satisfied Customers: 21,938
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Android Device Expert: Josh, Technician replied 1 year ago

The only way to bypass the lock is to use the Power and Volume Down button but you have to make sure the phone is off first. Take a look at the steps here:

  1. Turn off the device.
  2. Press and hold the Power and Volume down buttons.
  3. When the LG logo appears, quickly release and then re-hold the Power button while continuing to hold the Volume down button.
  4. 'Factory data reset' appears.
  5. Use the Volume down button to highlight Yes.
  6. Press the Power button to confirm.
  7. Erase all user data and restore default settings' appears.
  8. Use the Volume down button to highlight Yes.
  9. Press the Power button to reset the device.
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Customer reply replied 1 year ago
Okay so it's not fixable because the volume buttons are broken?
Android Device Expert: Josh, Technician replied 1 year ago

Unfortunately, no if the volume buttons do not work.

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Android Device Expert: Josh, Technician replied 1 year ago

The buttons would need to be fixed first by a local repair shop then you can perform the factory reset option

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Android Device Expert: Josh, Technician replied 1 year ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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