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ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 18129
Experience:  Electronic Engineer
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My phone will not pull up my contact list because it says it

Customer Question

My phone will not pull up my contact list because it says it is in the guest mode. I do not have a password. How do I get out of Guest mode and recapture my contact list?
JA: How old is the phone?
Customer: Purchased in 1916
JA: How long has this been going on? What troubleshooting have you tried?
Customer: two weeks
JA: Anything else you want the Android expert to know before I connect you?
Customer: I took it to a tech person at Target, where I purchased the phone and he didn't know how to retrieve the contact list
Submitted: 3 months ago.
Category: Android Devices
Expert:  ITPeter replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 3 months ago.

To exit guest mode, go to Settings>Security>Guest mode and uncheck the box.

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Customer: replied 3 months ago.
This did NOT work.
Expert:  ITPeter replied 3 months ago.

Which step of the instructions are you having difficulty with?