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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 18112
Experience:  Electronic Engineer
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I have an old galaxy 10.1 tablet. I'm trying to send an

Customer Question

I have an old galaxy 10.1 tablet. I'm trying to send an email , and it will let me compose it but when I try to send its askingfor a server password. did'nt know I needed one how do I get one?
JA: What's the make/model of your device? How old is it?
Customer: probably 4 years. I can't open the back so I don'nt know serial number only that it it is a galaxyNOTE 10.1
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Iusually don'nt use it to sent emails.I've been through all of the settings as for emails
JA: Anything else you want the electronics expert to know before I connect you?
Customer: yea, the girl keeps talking to me when I switch homescreens
Submitted: 3 months ago.
Category: Android Devices
Expert:  ITPeter replied 3 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 3 months ago.

Who is your email provider?

Customer: replied 3 months ago.
google
Expert:  ITPeter replied 3 months ago.

Firstly, if you go to www.gmail.com can you access your emails ok there?

Customer: replied 3 months ago.
Works fine
Expert:  ITPeter replied 3 months ago.

Ok, can you use the same password ***** you use at gmail.com to set up the email on your tablet again?

First, remove the account off the tablet:

  1. From the home screen, tap the All Apps icon.
  2. Scroll to and tap Email.
  3. While viewing the account you want to delete, tap the Menu icon.
  4. Tap Settings.
  5. Tap Delete account.
  6. Tap to check the preferred account and then tap Delete.
  7. Tap Delete to confirm.

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Then add the email account to the tablet again:

  1. From the Home screen, touch Apps > Settings >Accounts.
  2. Touch Add account.
  3. Touch Email.
  4. Enter your Email, then touch NEXT.
  5. Check your email, then touch NEXT.
  6. Enter your password. Then, touch Sign in.
  7. Touch Allow.
  8. Touch NEXT to finish.