How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3176
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I have an android ZTEZ798BL phone. I can input contacts, but

Customer Question

I have an android ZTEZ798BL phone. I can input contacts, but when I try to call or text it shows calling then immediately displays call ended. I assume I have disable something. Can you please help me???
JA: How old is the phone?
Customer: I just purchased it a week ago and was able to call and text but somehow I think I hit something and disabled it.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I am not very savvy on this kind of stuff and really can't tell you for sure. I know I did a reset to factory settings and had to input all my contacts again, but still no luck.
JA: Anything else you want the Android expert to know before I connect you?
Customer: I don't know. I mainly got the phone to call and text, I'm 70 years old.
Submitted: 3 months ago.
Category: Android Devices
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please hold the power button until you see a menu then choose power off.

Once it is off, power on the phone and tell me if it can then call please

Thank you

Customer: replied 3 months ago.
Still doing the same thing.
Customer: replied 3 months ago.
no thanks
Expert:  Richard replied 3 months ago.

If you dial a numver to call instead, does it call it?