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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 17339
Experience:  Electronic Engineer
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I have a Lenovo model A5500-f and Android version 4.4.2. I

Customer Question

I have a Lenovo model A5500-f and Android version 4.4.2. I recently updated system and now my Kindle app turns on and then almost immediately shuts down and indicates it cannot sync and to try later. I have tried numerous times over the past few days and no luck. What do you suggest since I read a lot with many books on Kindle?
JA: What's the make and model of your tv, and has turning it on been a problem in the past?
Customer: it is not a tv it is a tablet--model A5500-F
JA: How long has this been going on? What troubleshooting have you tried?
Customer: several days since I system updated but many times in the past I would receive the message "Kindle is not longer working". I then tried several times and it eventually sinced
JA: Anything else you want the e-reader expert to know before I connect you?
Customer: don't think so--thanks
Submitted: 13 days ago.
Category: Android Devices
Expert:  ITPeter replied 13 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 13 days ago.

Try uninstalling and reinstalling the Kindle app and let me know if that works?

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Customer: replied 12 days ago.
Will all my books still be available when I reinstall?
Expert:  ITPeter replied 12 days ago.

Yes, all books that are stored in your online account will be resynced with the app.