Android Questions? Ask Android Device Experts for Answers ASAP
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First, ensure the phone is unlocked so that the files can be accessed by the computer.
Then on your computer, select your device for internal device storage or select Card if you have microSD card installed on your device.
If you have difficulty locating the videos, you can search for video files.
It will depends on what type of computer you are using.
Are you using a Mac or Windows PC?
What version of OS?
A quick way to find your files in your Windows 10 PC is by using Cortana's search feature.
Cortana can search your PC from the taskbar. Type in *.mp4
After you enter a search term, tap or click My stuff to find results for files, apps, settings, photos, videos, and music across your PC and click on Videos.
You can use the computer to search the files stored on the phone, using Cortana or File Explorer and selecting to search on the external drive (phone).
Connect the phone to the computer using USB as you would any other memory storage device, then search the phone using your PC from the taskbar:
Type in *.mp4
After you enter a search term, tap or click My stuff to find results for files, apps, settings, photos, videos, and music across your PC and connected devices, and click on Videos.
What options do you see?
Would you like remote assistance to search for the files?
Ok, can you search documents?